Customer Service Engineer

PATTRIC BATY

**** *********** ***. **********, ** 75077 817-***-**** ******@*****.***

OBJECTIVE

To make an impact within a reputable company utilizing my skills and previous experience within the freight forwarding industry. ______________________________________________________________________________

PROFESSIONAL SUMMARY

6 years experience in the freight forwarding industry; including brokerage and client services

Experience managing and training in various retail and military environments; including subordinates, peers, and superiors

Partnering with senior leadership, competitor companies, vendors, customers, and associates to create and implement various process improvements

Microsoft Office, TradeSphere, and SAP knowledge ___________________________________________________ PROFESSIONAL EXPERIENCE

2009–2011 D.B. Schenker International Irving, TX Customs Broker, Turbomeca Aircraft Account

Provide all customer service and remote location freight needs

Process and bill daily freight files per customer business rules

Maintain invoice process to ensure prompt payment from customer

Coordinate inbound freight arrival and compliance issue resolution through regular customer and airline communication

Coordinate pick-up and delivery schedules with various trucking companies

Adhere to strict rules and time requirements to avoid penalties and additional costs Global Client Services Representative, Cisco and Foxconn Accounts

Created and implemented various process improvements to provide a better customer service and cost-saving experience for the client

Gained significant time and cost efficiencies through regular calculations of count, weight, and scheduling needs

Coordinated movement of all freight entering the country to the final destination, through various airlines and trucking companies

Owned and maintained daily reporting (web-based and Excel) for clients and vendors to effectively coordinate freight arrival and adherence to all U.S. Customs and Border Patrol regulations

Interacted daily with clients in Asia and various U.S. locations

2007–2009 DHL Global Forwarding Irving, TX

Customs Broker, Motorola Account

Trained and mentored new employees on job knowledge and resource utilization

Provided all customer service and remote location freight needs

Processed and billed daily freight files per customer business rules

Maintained invoice process to ensure prompt payment from customer

Coordinated all compliance issues through third-party compliance company

Coordinated inbound freight arrival through regular customer and airline communication

Coordinated pick-up and delivery schedules with various trucking companies

Adhered to strict rules and time requirements to avoid penalties and additional costs

2005–2007 Kintetsu World Express Irving, TX

Customs Broker, Texas Instruments Account

Processed and billed daily freight files per customer business rules

Maintained invoice process for prompt payment from customer

Coordinated inbound freight arrival through regular customer and airline communication

Coordinated pick-up and delivery schedules with various trucking companies

Adhered to strict rules and time requirements to avoid penalties and additional costs

2002–2005 Lead Dispatcher Hertz Rental Car DFW Airport, TX

Supervised and coached a team of nine employees of various job responsibilities including transporters, contract runners, dispatchers, counter representatives, and customer service representatives

Designed and implemented procedural changes to achieve efficiency gains

Managed inventory of approximately 7000 Hertz vehicles through distribution to various areas, updating the inventory system, and assigning to individual customers

Completed lot inspections and audits to confirm inventory status of vehicles

Preplanned daily car distribution levels through analysis of daily flight schedules and customer reservations ____________________________________________________EDUCATION 1997–2002 United States Army, Combat Engineer Division Specialist, Combat Engineer Division

Appointed as Squad Leader and Platoon Guide; leading groups up to 10 individuals of various rank

Found, detected, and eliminated all chemical and biological threats

Obtained expert knowledge on various types of chemical compounds

Honorable Discharge achieved

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