Customer Service Sales

**** ******** **.

Houston, Texas ***** 713-***-****(Home)

832-***-****(Cell)

*************@*****.***

Star’La Shelvin

Objective

Summary of Skills Seeking an entry- level position where excellent customer service skills and the projection of an image of confidence, intelligence, and courteousness are important.

• Commission Sales

• Microsoft Excel

• Microsoft Power Point

• Microsoft Word

Experience [2002-2003] Factory 2-U Humble, Texas

Sales Cashier

• Sold $3,000 worth of clothing, shoes, accessories, and household appliances in one day

• Assisted at least 30 to 40 customers within 2 hours

• Stocked goods 3 hours a day

[2003-2004] Sears, Roebuck Company Houston, Texas

Sales Cashier

• Sold 25 pairs of shoes within 1 hour every day of the week

• Trained new recruits

• Stocked 100 pairs of shoes every 2 weeks

[2004-2005] Bui Yah Kah, Company Humble, Texas

Sales Cashier

• Referred 20 new customers to the company to increase sales

• Maintained a clean work environment.

• Displayed 10 new clothing items every 2 to 3 weeks

[2005-2006] Victoria’s Secret Humble, Texas

Sales Cashier

• Introduced new items & fragrances

• Maintained a clean work environment

• Stocked fragrances

[2006-2007] Deerbrook Customer Service Humble, Texas

Customer Service Representative

• Sold gift cards

• Maintained safety of children

• Answered over 50 calls per day

[2007-2008] H.I.S.D. Transportation Attendant Houston, Texas

Bus Aid

• Loaded & unloaded special needs children off school buses

• Maintained safety of children

• Made reports of daily activities for special needs children

[2008-2009] Interactive Response Houston, Texas

Sales Representative

• Answered over 50 calls per day

• Sold services (phone, cable, and internet) for various companies such as:

1. Verizon

2. AT&T

3. DirecTV

4. Dish Network

5. Comcast/Time Warner Cable

6. Hughes Net

• Sold over 25 services (phone, cable, and internet) to customers per day

[2010-Present] NCO Humble, Texas

Sales Representative

• Answered over 50 calls per day

• Sold computer repair services

• Sold part replacements for the following items for customers:

1. Home appliances

2. Televisions

3. Mobile phones

4. Computers

5. Stereo systems

6. GPS devices

[2010-Present] NCO Humble, Texas

Turbo Tax Supervisor

• Assisted customer with tax advise

• Assisted agents with tax software download programs for customers

• Provided accurate information to agents requesting assistance with tax questions that customers may have

Education [2004-2007] Texas Southern University Houston, Texas

Business Management

• 3 yrs. college experience

Awards/Honors 2-Year Letterman – Kashmere High School Girls’ Volleyball; 2-Year Letterman Kashmere High School Girls’ Track; Miss Kashmere High School 2004, Most Outstanding History Student 2004 Kashmere High School; Who’s Who Among American High School Students 2004; HISD Academic Achievement Award Recipient 2004; Barbara Jean Hoffman Memorial Scholarship Recipient 2004; Kashmere Senior High Class of ’83 Scholarship Recipient 2004; Paradise Cemetery Scholarship Recipient 2004.

Affiliations

References

• Ace Dance Team II

• Kashmere High School Mademoiselle Sponsor

Available upon request.

Contact this candidate