Customer Service Manager

* ****** *****

Chestnut Ridge, New York *****

Phone: 845-***-****

E-Mail: ****.********@*****.***

Summary

Competent, motivated, and responsible with over 20 years experience of managing people as well as business records. I have a demonstrated history of producing accurate, timely reports for all revenue generating departments within: The Stanhope, The Milburn, Murray Hill East Suites, Sheraton Four Points at Chelsea, Sheraton Mahwah, Crowne Plaza, Hilton, Holiday Inn, Radisson and Wyndham Hotels. In addition, I have been fortunate to work at Carnegie Hall since my high school days. I have a strong work ethic, loyalty, and the ability to learn quickly. Skills Summary Property management systems - Opera, Profit Manager, CLS, Advantage & Galaxy Excellent Customer Service Financial acumen Results Oriented Analytical Skills Scheduling/Time Management Recordkeeping Billing Professional Presentations Ability to teach/train Problem solver Report Prep

Experience

1991 to Current

Auditors Express Night Auditing Bloomfield, NJ

Night Auditor

Sort, organize and reconcile receipts for all revenue generating departments, including but not limited to: banquet events, night clubs, daily front office shift work, restaurant, bar and other outlet receipts Closeout the property management system for the day and roll over to the next day Prepare and distribute revenue reports for the general manger, front office manager, sales and accounting departments Working independently, the Night Auditor performs all the duties of the front office staff including: Guests registration (check-in and check-out), switchboard connections, wake up calls and responding to all guest inquiries etc.

Resolve any guest's issues that may arise, including but not limited to: facilitating transportation and furnishing information on area attractions Assist with the training for new hires.

1978 to Current

Carnegie Hall Corporation New York, NY

Greeting and directing patrons upon entering the concert hall.

Managing/Overseeing busy box office ticket sales lines and crowd control.

Providing personal assistance to patrons with ambulatory challenges.

Effectively multi-task and constantly function in a fast-paced environment.

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