Manager Service

~ DIRECTOR OF FOOD & BEVERAGE ~

QUALIFICATIONS SUMMARY

Award-winning and quality-focused professional, offering more than 15 years of progressive experience in food and beverage services and hospitality management. Decisive with hands-on management style, strongly committed to continuous improvement. Efficient, reliable, and proactive leader with keen expertise in organizational development and operations. Accustomed to working with individuals of diverse cultures and backgrounds utilizing exceptional communication skills. Equipped with the ability to multitask in highly competitive and fast-paced environments.

Effectively worked for a luxury AAA Five and Four Diamond properties

Exemplified expertise in managing and leading outstanding service in fine dining, bar operations, and room service.

Demonstrated track record of successful management of P&L responsibility, standardization of portions, implementation of labor cost controls, and vendor relations.

Extensively traveled to various countries including Argentina, France, and Spain for wide-range wine training program.

Certified Corporate Moments of Service Trainer: Selected by management to be a “Moments of Service” trainer for corporate Task Force; travel and implement service programs at properties nationwide.

AREAS OF EXPERTISE

• Outstanding Customer Relations • Hospitality Management and Operations

• Quality Assurance and Service Standards • Fine Dining Ambiance

• Project Planning and Development • Cost Control and Implementation

• Profit and Loss Analysis and Accountability • Interpersonal and Communication Skills

• Time Management and Prioritization • Food and Service Quality

• Inventory and Purchasing • Menu Development

• Promotional Strategies • Staff Motivation and Training

CAREER HIGHLIGHTS

Director of Food and Beverage, AAA Four Diamond and Forbes Four Star Hotel Granduca Houston, TX Apr 2011-present

Managed By Benchmark Hospitality International

Worked as part of Executive Operating Committee; directly reported to the General Manager

Demonstrated extensive profit and loss experience in standardizing portions and implementing labor cost controls, end-of-month documents, and daily and weekly transactions

Created seasonal recipes and menus, effectively directed the F&B promotion at Forbes Four Star Granduca Hotel, a member of the Leading Hotels of The World Virtuoso Hotels and Resorts

Ensured team building and success by conducting professional training and development of long-term staff relationships

Exemplified proficiency in organizing and directing daily operational activities for the development of high standards in quality, service, and merchandising

Omni Hotels (4 and 5 Diamond Properties), Houston, TX 1995–2010

Director of Food and Beverage, AAA Four Diamond Omni Houston Hotel at Westside Houston, TX Jun 2007–Dec 2010

Demonstrated expertise in overseeing the Food and Beverage (F&B) Division for a 400-room, 4-diamond luxury hotel and meeting center with annual F&B revenue of $6M

Worked as part of Executive Operating Committee; directly reported to the General Manager

Organized private parties and vendor promotions for corporate leadership and business executives; led F&B promotions for the busy and upscale hotel bar

Organized recipes and menu development to reflect guest preferences and seasonal considerations

Ensured team building and success by conducting professional training and development of long-term staff relationships

Proactively managed all facets of financial measurement and operations which included budget preparation, food and labor cost control, and inventory control

Exemplified proficiency in organizing and directing daily operational activities for the development of high standards in quality, service, and merchandising

Extensively utilized effective employee management, team building, and positive staff communications

Notable Contributions:

Played a major role in conducting metrics development, leading the Omni Houston at Westside from 24th in 2007 guest satisfaction to 4th place in the company in 2008 and 2009

Drove efforts for the “Best Rated Mini Bar” acknowledgment, managing the overall profit margin and revenue

Successfully received top regional award in 2009 called “Hospitality on Parade” F&B Award of Excellence from Houston Hotel & Motel Association, for excellence in service and constant improvement in customer satisfaction metrics

Received Annual Customer Satisfaction (Medallia) by leading the company in ranking in the overall Food and Beverage Top 5 companywide, from 2008 to 2010 and first in Bar and Room Service in 2009

Brought major contributions in achieving Top 2 in the company for a meeting planner satisfaction scores from 2008 to 2010

Exhibited expertise in establishing best profit margins for F&B by more than 45% and Minibar by more than 48% departments in the company

Successfully obtained the highest improvement in associates’ opinion surveys in the hotel in 2009 and 2010 along with the highest guest satisfaction scores for Houston-located Omni hotels

Chosen for nationwide Task Force; provided exceptional assistance in Jacksonville , Austin, Colorado (Opening team), and New heaven

Demonstrated directive skills in leading the team to win #1 in “Best Presentation” in the Houston-area annual Caesar Salad contest

Assistant Director of Food and Beverage, AAA Five Diamond Omni Houston Hotel Houston, TX Jan 2006–Jun 2007

Worked as part of Executive Operating Committee; directly reported to the General Manager

Extensively supervised the entire F&B Division with more than 160 employees and supervisors for a 5-diamond luxury hotel in Galleria Houston with more than 375 rooms and with revenues of more than $8M

Demonstrated extensive profit and loss experience in standardizing portions and implementing labor cost controls, end-of-month documents, and daily and weekly transactions

Ensured successful implementation of labor cost controls; established processes and procedures and standardized portions

Worked collaboratively with business executives, high-profile guests, and VIPs in accommodating private parties and promotions

Accurately generated transaction reporting for end-of-month, weekly, and daily reports

Created seasonal recipes and menus, effectively directed the F&B promotion as well as operations for high-visibility night club

Notable Contributions:

Managed the Spain Cuisine promotion which won first companywide in overall wine sales

Received Annual Customer Satisfaction (Medallia) by playing the lead role for ranking first in the overall F&B companywide

Maintained the AAA Five Diamond rating through consistent, annual and major contribution of the F&B Division

Effectively led accommodating private parties, and vendor promotions featuring corporate heads and business executives; efficiently credited with a high degree of diplomacy in problem resolution without sacrificing customer relations

Director of Outlets, 5-Diamond Omni Houston Hotel Houston, TX Jan 2005–Jan 2006

Oversaw the fine-dining restaurant, three-meal restaurant (café), nightclub, lobby bar, cigar and cognac lounge, full poolside dining, gift shop, room minibar, and 24-hour room service operations

Functioned well as an acting F&B Director for more than six months

Implemented high standards and ensured first-rate operations

Notable Contribution:

Demonstrated effective management, leading to receipt of “Manager of the Year” and “Manager of the 3rd Quarter” awards in 2005 from AAA Five-Diamond/Mobil Four-Star Hotel

Senior Outlet Manager, 5-Diamond Omni Houston Hotel Houston, TX Mar 2003–Jan 2005

Ensured extensive management of fine-dining restaurant, café, nightclub, lobby bar, cigar and cognac lounge, full poolside dining, room mini-bar, and 24-hour room service operations

Rendered supervision to 5 managers and 50 full-time associates

Implemented policies and individual/group training upon identification of areas needing improvement

Room Service Manager, 5-Diamond Omni Houston Hotel Houston, TX Mar 2000–Mar 2003

Showed expertise in managing and developing the Room Service Department

Supervised 18 associates in Room Service and Minibar areas; provided assistance to upper management during the restaurant and nightclub downsizing brought about by 9/11 attacks

Determined areas needing evaluation provided recommendations

Assistant Restaurant Manager, 5-Diamond Omni Houston Hotel Houston, TX Jan 1997–Mar 2000

Restaurant Host | Restaurant Supervisor, 5-Diamond Omni Houston Hotel Houston, TX Apr 1995–Jan 1997

Extensively managed a 150-seat and a 3-seatings restaurant

Exhibited exceptional leadership skills in overseeing 25 associates

Ensured accuracy in assigning weekly schedules, and performing productivity tracking and quality control

EDUCATION AND TRAINING

COURSEWORK IN HOTEL AND RESTAURANT MANAGEMENT University of Houston, Houston, TX

ASSOCIATE DEGREE IN COMMUNICATIONS Nairobi School of Business, Nairobi, Kenya

COURSEWORK IN EFFECTIVE PUBLIC SPEAKING AND GRAMMAR Rice University Management Continuing Education, Houston, TX

Public Speaking Dale Carnegie Training | Omni Management Development Training (level 4)

Management Program, Director of Food and Beverage Self-Directed Program Training

PROFESSIONAL AFFILIATION

Food and Beverage Director Association in Houston

TECHNICAL SKILLS

Microsoft Office Suite: Word and Excel

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