Customer Service Sales

Mellysa M. Beadle

CA** Via Playera, Urb. Camino del Mar, Toa Baja 00949 Cell 787-***-**** *************@*****.***

OBJECTIVE

To work for an organization that will benefit from my Sales skills and administrative knowledge. My interpersonal skills, coupled with desire to learn and high adaptability, will assist me in making a valuable contribution towards the organization.

EMPLOYMENT HISTORY

EMERY WORLDWIDE, Carolina, PR

1993 to 1998

Sales Support

• Established and maintained new and existing accounts.

• Develop new business by engaging in development efforts, prospecting, and cold calls.

• Assisted and promoted strategic business planning for the market, tariff development, establishment of volume discount agreements, negotiation of special rates, and terms.

• Coordinated and administered seminars, and workshops, designed for tracking shipment information.

SESCO GLOBAL LIGHTING, HATO REY, PR

1999 to May 2005

Instrumental in establishing the presence of Sesco Global Lighting in Puerto Rico by building and developing a client network with decision-makers willing to work with Sesco’s product lines in a variety of projects.

Office Administration

• Performed office duties such as filing, typing, relying phone messages, and assisted in travel arrangements, luncheons, conferences, dinners with potential customers.

• Assisted the Outside Sales department, organizing visits from various manufacturers’ Representatives to further education of customers.

• Trained and supervised new employees.

• Budgeted and report petty cash funds for office and miscellaneous supplies.

Sales Performance

• Helped increase specification of projects by over 60% in 2005.

• Updated architects and electrical engineers for new illumination products of over 35 different manufacturers.

• Negotiated rates and deadlines for projects with owner, distributors and contractors.

• Assisted in specifying lighting products in upcoming projects to be bid.

SAN MATEO COUNTY DEPARTMENT OF CHILD SUPPORT AND CHILD CARE COORDINATING COUNCIL, SAN MATEO, CA

MARCH 2007 TO FEBRUARY 2011

Child Support Customer Service Specialist

• Resolved a variety of problems related to handling child support cases and provided assistance to Case Workers by offering information and screening calls from different Child Support customers, including: custodial and non-custodial parents, Department staff, attorneys, employers and others.

• Verified existing case data on the automated system to ensure correct case processing. Identified problems with the case data and implemented appropriate solutions.

• De-escalated interactions with upset customers to resolve the caller’s concern by dealing tactfully, courteously and effectively under difficult and/or strained circumstances.

• Contributed to the team’s productivity goals by keeping high quantity of intake callers and minimum referrals to Supervisors, Ombudsman, Case Workers and Child Support Attorneys.

Family Support Coordinator

• Responsible for the case load of over 130 families. Updated changes in families’ size, income, work and child care schedule, and maintained an accurate record on file to ensure and certify eligibility needs for subsidized child care program and other programs according to regulations.

• Updated, maintained and certified the needs and families status in the utilization of three major funding programs for the company and two programs contracted for administrative work: Edgewood and Pre to 3.

• Coordinated and maintained the continuum flow and updating of information within 4Cs APP Director and Manager, Payment department and the coordinators of each of the programs.

Family Case Manager (Temporary)

• Participated in interviews with fellow Family Case Managers with their customers to certify or re-certify them for the Alternative Payment Plan (APP) for Childcare.

• Updated and maintained over one hundred family case files in the Kinder Track program according to the Child Care Coordinating Council (4Cs) regulations in order to ensure a satisfactory audit.

• Reviewed monthly attendance forms submissions in order to take corrective actions and expedite the provider’s monthly payments.

Receptionist

• Received and helped visitors, customers and non-customers with their needs either by referral to Agencies or to locate and identify their Specialist.

• Collected information about collaborative seminars and classes given by 4Cs on a monthly basis.

• Generated reports in MS Access Database for the R&R Director.

EDUCATION

Bachelor of Arts in Human Relations and Psychology, William Penn College, Oskaloosa, IA, 1989.

Human Relations Psychology GPA 3.02

TRAININGS

Keys to Comfort and Strategy, County of San Mateo, CA

Dealing with Difficult People, County of San Mateo, CA

CERTIFICATES

Notary Public, California Secretary of State - April 2009 Expires April 2012

VOLUNTEER

Community Emergency Response Team, Foster City , CA Feb 2008 to July 2010

Certification/Rectification Work Group, 4Cs 2007

Good Christ Child Society, Washington, DC October 1011

PTA, Cesar Chavez Elementary School, Maryland March 2011 to June 2011

AWARDS

2000 Employee of the Year, Puerto Rico Electrical Contractors Association.

SKILLS

Proficient in MS Office Suite (Word, Excel, Power Point and Access). Typing skills of 50 wpm. Strong communication skills, both verbal and written, in English and Spanish. Excellent interpersonal skills, fine-tuned organizational ability, and detail-oriented. Proper telephone and customer service etiquette.

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