Customer Service Training

Brianne E. Jenko

Educated Professional Seeking Job Opportunity

*** ****** **. ******: 480-***-****

Cranberry Twp. Pa 16066 ********@*****.***

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Personal Training Coordinator, Fitness Instructor

B.S. Degree, University of Pittsburgh, Pa

I am seeking an employment opportunity to obtain which offers a challenging position in a fast pace work environment. In addition, I am seeking employment that would challenge my current management and organizational skills. I am a past business owner in the fitness industry. Being my own boss also requires accounting and management skills which I have acquired. As a professional I have excellent time management skills, multi-tasking skills, and am proficient in Microsoft Excel, Microsoft Word, PowerPoint, and QuickBooks. As a skilled professional I will bring my commitment, knowledge, and skills to such an employment opportunity.

ABSolutely Fit In-Home Personal Training (April 2006 - August 2011) Mars, Pa

Absolutely Fit is an in-home fitness training service. We provide our clients with individually designed exercise programs and a motivated fitness professional in the comfort of their own home. Maintaining clients for over 5 years we have aided them in reaching their fitness goals.

• Complete consultations with potential clients and sell monthly personal training packages

• Confirm completion of all required paper work for each new client

• Maintain bookkeeping and billing with the use of QuickBooks

• Complete fitness assessments for all clients and then discuss fitness goals

• Schedule and confirm all training appointments and consultations

• Design exercise prescriptions for each individual client

• Complete personal training appointments by providing the client with motivation and knowledge

• Complete 3 month re-assessments and revise fitness goals

• Maintain client retention

Pyramid Consulting Group Inc. (Jan 2009 - May 2010) Scottsdale, AZ

Executive Administrative Assistant to CEO

Pyramid Consulting Group is a privately held $10M Information Technology Consulting company with approximately 100 employees.

• Managed all Accounts Receivable and Accounts Payable

• Worked with CEO to establish Pyramid's new office business plan

• Organized all calendar appointments for CEO and staff

• Managed day to day business activities including banking, installing of products and network and web development issues

• Developed company PowerPoint and Excel presentations

• Worked with company's bankers, lawyers, and accountants to help manage day to day business activities

• Took inventory of company supplies

• Maintained and organized client contacts and company events as well as attended after hour events

• Created activity reports for weekly meetings

• Maintained day to day functions for office building (landscapers, building maintenance and supplies, office cleaners)

• Managed CEO personal affairs while traveling between the corporate office in Pittsburgh to the new Scottsdale office

• Personal Assisting Responsibilities included: Scheduled all travel arrangements, housing maintenance and upkeep (cleaning company, landscapers, pet care, banking, mail, dry cleaning, etc.)

Oxford Athletic Club (2003 - 2006) Wexford, Pa

Oxford Athletic Club is the most extensive private health and fitness club in the Pittsburgh area and nationally recognized by International Health, Racquet, and Sports Associations.

• Fitness Representative

Provided members with first class service

Maintained a clean, safe fitness floor

Scheduled members for group classes

Answered phone, transferred calls or took messages

Advised members on safe use of fitness equipment

• Personal Trainer

Designed exercise prescriptions for clients

Sold personal training packages

Performed fitness assessments on members

Provided first class customer service to all members

Maintained good client retention

Provided motivation and fitness education in all training sessions

• Personal Training Coordinator

Set sales goals for all trainers

Hired new trainers

Completed payroll

Provided trainers with new sales and training methods

Insured that all trainers are updated on all certifications

Performed reviews for all trainers

Aided trainers in developing a niche for which they can focus their type of training

Spook at management meetings and provided updates on the fitness department

Guided trainers to maintain good client retention

Scheduled new clients with a trainer that can meet their needs

Systems experience includes Microsoft Word, Microsoft Excel, and QuickBooks.

Education

B.S. Degree, Majored in Coaching at the University of Pittsburgh, Pa

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