Customer Service Manager

**** ********* **** ● Marengo, IL ***** ● 815-***-**** ● ***********@*****.***

Albert J. Claps

Objective

To acquire a position within a world class manufacturing company as a Quality Engineer, Manager, or Director utilizing my skills in manufacturing and years of experience with MIL specification contract management, and ISO/AS Quality Management Systems.

Skills Summary

• Manufacturing systems in sheet metal fabrication, CNC Machining, and assemblies for Aerospace Manufacturing fabricated components.

• Layouts, model making, and full fabrication equipment background including flat pattern punching, forming/deep draw, shearing, press brakes, punch presses, fusion welding, rsw spot welding, polishing/deburring, assembly process, metal finishing, etc.

• Receiving, In-process, and Final Inspection functions, CMM’s, 2D & 3D height gages, Optical Comparator, Hardness Testing, Ultrasonic inspections.

• PPAP’s, PFEMA,’s, Controls Plans, APQP, AS9102 FAI’s, Inspection Planning, Corrective Action Systems, and Gage Calibrations.

• Geometric Dimensioning & Tolerancing (GD&T), Inspection gage & fixture designs.

• Information Technology – Network Administrator, hardware and software

• MIS Manager – Manufacturing Information Systems – CAD and CAM Systems

• Inventory Management and Administration

• Engineering, BOM’s, Job Travelers input & revisions, Production Control, Inventory Control, Sales and Estimating, Purchasing Management, Sub-Contracting and Vendor Controls, Customer Service, Quality Management and Control, Order Entry (Epicor Vista ERP/MRP)

Training and Accomplishments

AutoCAD – Level I, II, 3D – Certificate - Oakton Community College, Des Plaines, IL

AutoDesk – Inventor 2012– Training through Hagerman & Company, Schaumburg, IL

SmartCam, Alpha Cam, Edge Cam programming systems trained and managed

GageTrak Calibration software – Certificate – Cybermetrics Corp.

ISO Lead Auditor training – Certificate – NIU Business Campus – Naperville, IL

Member – ASQ – ISO and AS9100 experience and system management

Professional Experience

April 2007 Present

MRL Industries

Itasca, IL

VP Manufacturing Operations and Quality

Quoting and estimating, Sales Orders, Order Entry process, Bill of Materials developed and maintained, Job Travelers created and approved, Customer Service management, Productions Scheduling, Purchasing and Sub-contracts approval, Inventory Management. Manage Government contract reviews and GSI inspections as prime contractor

Feb 1990 April 2007

Magnetic Radiation Labs, Inc.

Itasca, IL

Quality Manager/Director of Quality

Inspection planning, Receiving, In-Process, and Final Inspection functions management, ISO procedures and work instructions, ISO Management System Representative, Government Contract reviews, liaison to Government QAR’s. Managed customer related quality requirements for major aerospace customers. Worked with Honeywell Aerospace, Rockwell-Collins, Lockheed Martin, Raytheon Co, GE Aviation Systems, and others to establish mutually agreed upon product specifications.

June 1980 Feb 1990

Magnetic Radiation Labs, Inc.

Elk Grove Vlg, IL

Plant Mgr/Supervisor

Supervised manufacturing personnel and operations, Production Scheduling and Planning, Inventory Management and maintenance, MIS maintained and developed, Bill of Materials and Job Travelers created and maintained.

Education

1972 - 1975 W.R. Harper Jr. College

Graduate – AA Manufacturing Technology

2002 - 2003 College of DuPage

Certificate – Real Estate & Appraisal

2004 – 2005 NIU – Naperville Campus

ISO Internal Auditor and other ISO related classes

References

Business and character references available upon request.

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