Reservations Manager

SABRINA BAUMGART

Mobile: +49-176-****-****

Home: +49-837*-***-***

Im Wiesengrund 11d, 87493 Heising / Lauben, Germany

Email: *******-********@***.**

PROFILE

A self-motivated hospitality professional with broad experience across all Hotel departments, with a particular interest in Reservations, Event Management, Revenue and Sales & Marketing. The Management Trainee programme allowed me to experience several departments at a supervisory level and improve my understanding of the operational aspects of a Hotel. High customer service skills have been developed together with strong communication, attention to detail and the ability to adapt to changing business streams. Seeking a challenging and rewarding role offering the opportunity to further develop and utilise the management skills acquired.

EDUCATION

2000 – 2003 EinsteiNet Systemhaus, Haussinger Design – Apprenticeship in Webdesign

1998 – 2001 Fachoberschule (main modulePsychology), Kempten, Germany

1992 – 1998 Maria-Ward Realschule, Kempten, Germany

EXPERIENCE

2009 – 2011 Macdonald Randolph Hotel, Oxford

Reservations Manager

To manage the effective operation of the reservations department to maximise rooms sales for the Hotel. Ensuring maximum revenue opportunities are achieved through the execution and maintenance of all sales strategies.

• To train, coach and motivate the Reservations team to ensure a pro-active revenue and sales culture at all times

• Team development by guiding and directing the Reservations and Front Office team to ensure the consistency of company standards, procedures and a high level of performance and service delivery with reservation enquiry handling

• To be aware of the rate structures at the Hotel and support the Revenue Manager with rate management on all distribution ensuring rate parity is achieved

• Managing all group business from enquiry to completion, including proposals, contracts, rate negotiation, site inspection and ensuring bill accuracy

• Effective management of Reservations for all business segments

• Completing daily, weekly and monthly departmental reports

• Supporting the reservations coordinator to ensure all enquiries responded to, rate checks complete and prepayments received

• Set and review departmental objectives with members of the Reservations team, and provide continuous feedback through performance reviews and job chats

• Ensuring five star service is provided with customer satisfaction checked

• Member of the Duty Management team ensuring total responsibility for the Hotel

2008 – 2009 Macdonald Bear Hotel, Woodstock

Front of House Manager

Management of Reservations, Conference & Events Sales, Reception, Night and Concierge teams to maximise revenues and provide efficient, prompt and proactive services to achieve guest satisfaction

• Training and development of the teams to ensure consistency of brand standards and a high level of performance and service delivery

• Responsible for rota planning, ensuring that wages and costs are in line with budget requirements

2007 – 2008 Macdonald Randolph Hotel, Oxford

Management Trainee Programme

• Reception, Nights

• Restaurant, Lounge & Bar

• Concierge Service

• Housekeeping

• Kitchen

• Conference, Events & Reservations

2005 – 2007 Macdonald Randolph Hotel, Oxford

Senior Reservations Co-ordinator

2004 – 2005 Macdonald Randolph Hotel, Oxford

Head Waitress

QUALIFICATIONS

Macdonald Hotels Internal Training Courses:

• NVQ Level 2 in Customer Care

• General Reservations and Groups

• Sales & Catering

• General Reception

• Train-the-Trainer

• Appraisal Skills

• Fire Marshall

• Health & Safety

LANGUAGES

Fluent in German and English

PC SKILLS

Microsoft Office, Fidelio und Opera (Front Office und Sales & Catering), Travelklick (RateView und Channel Direct)

INTERESTS

Reading, Fitness, Contemporary dancing, going to the Theatre, Travelling

References available on request

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