Quality Assurance Analyst

RICHARD E. THOMPSON

**** ********* ***

Deerfield Beach, Florida 33442

E-mail: ********@*********.***

Phone 561-***-****

TECHNICAL SKILLS

Automation Tools: Quick Test Pro 9.2, 8.2, Winrunner 4.0, 5.0, 6.0 and 7.6, LoadRunner 7.0 and 8.01

Web Environment: Eclipse SDK 3.4.1, SUN JDK 6, IBM Java Developers Kit 1.4.0, Java version J2SE 1.4.2, IBM Web Sphere

4.0, IBM Web Sphere Application Server 6.0.2, IBM Apache server, Struts 1.1, .NET Visual Studio 2005, XML

Programming Language: DOS, QuickBasic, C/C++, Visual Basic 6.0, HTML, MS FrontPage

Database: MySQL 5.0, MS SQL Server 5.0, 5.5, 6.0, 7.0, 2000, Oracle 9i DB, MS Access 2000, 2003

Software: MS Office, MS Project, Visio, SUN Open Office 2.4, Eclipse SDK 3.4.1, MySQL 5.0, FileZilla 3.2.0

Network Utilities: MS-Exchange, TCP/IP, Netware 4.1, 5.0, IEEE standards 802.3 and 802.5, Cisco Hubs and Routers, X25 and T1 communication lines

Defect Management Tools: Test Director 5, 6, 7, 8, Quality Center 9.0, BugTrak

Operating Systems: OS/2, Windows NT & 95/98/2000/XP

EDUCATION

Mastering Project Management – PMP Preparation Program 2007

Nova Southeastern University, Davie, Fl

Master of Business Administration (Magna Cum Laude) 2005

Florida Metropolitan University, Pompano Beach, Fl

Bachelor of Arts - Telecommunications 1988

University of Kentucky, Lexington, KY

Project Management Training

Office Depot, Delray Beach, Fl 2004

Microsoft Certified Professional – Windows NT 4.0 1999

Novell 4.1 Certified Network Administrator 1996

PROFESSIONAL EXPERIENCE

QUALITY ASSURANCE ANALYST, World Avenue, Sunrise, FL 08/08 – 01/09

• Test rewrite of Kitara publishing application. Application was previously written in Symfony and was rewritten utilizing PHP.

• Identify requirements for system rewrite and document requirements within Quality Center 9.0.

• Develop, write and maintain manual testing cases from documentation utilizing Quality Center 9.0.

• Work with development and PMO to identify new features and develop testing methods and test cases for new features.

• Participate in design of Project Specifications with development to ensure test design meets objectives of all features.

• Act as point of contact and update QA Management weekly on progress of Kitara rewrite.

• Utilize MySQL 5.0 for testing all data aspects of Kitara.

• Create and maintain HTML test page to ensure that generated Web Ads were placed on the page and displayed correctly.

QUALITY ASSURANCE MANAGER, MDWerks, Deerfield Beach, FL 05/06 – 06/08

• Create, manage and represent the Quality Assurance Department of MDWerks.

• Collaborate and coordinate the development and implementation of standards, procedures and methodologies

• Create and establish processes, goals and policies for the Quality Assurance Department.

• Coordinate, supervise and control the performance of assigned projects related to new or existing products and services.

• Act as the Project Management Organization (PMO) to assist in scheduling releases of code to the production environment.

• Identify and report to Senior Management any current or prospective risks and/or violations of, or nonconformance with, laws, rules, regulations, prescribed practices, internal policies and procedures or ethical standards.

• Design quality test procedures, plans, and test cases for systems development by analyzing functional requirements, processes, system architecture, data flow, connectivity, applications, and standards.

• Identify, document and test system controls and key controls related to Information Technology, including physical security and systems security to comply with the requirements of the Sarbanes – Oxley act of 2002.

• Maintain and utilize all testing scripts and ensure that HIPAA compliance is sustained.

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• For all code releases create detailed project plans (which define statement and scope of work), perform manual black box, functional and regression testing and ensure that all results are documented and reviewed with development.

• Utilize MDWerks CONCERT, Ingenix Professional Claims and Advance MD PMS to test claims processing and payment.

• Manage Project issues resulting from external vendors and applications, track the issues and provide weekly reports.

• Tested all systems on a weekly basis utilizing Manual testing procedures.

• Certify that new electronic claims can be introduced into the system by creating claims in AMD Provider Maintenance System and then release those electronic claims into the MDwerks system and verify that all information is correct in the claim.

• Certify that new rule sets can be created within Ingenix claim scrubber and introduce new electronic claims containing rule specifications into the system to test the rule sets and verify their compliance.

QUALITY ASSURANCE ANALYST, Lydian Data Services, Boca Raton, FL 01/05 – 05/06

• Develop and maintain manual, automated and performance testing cases from documentation utilizing Quick Test Pro 8.2.

• Implement shared function usage at script level using Quick Test Pro 8.2

• Leveraged descriptive programming concepts within Quick Test Pro 8.2 for trouble areas.

• Develop manual and automated test cases based upon application behavior in absence of documentation (reverse engineering).

• Work with PMO to identify systems needing repair by identifying defects in the internal website and research reported defects.

• Participate in design of Project Specifications with PMO to ensure test design meets the objectives set forth by management.

• Work with users and management in PMO, Operations, and Support to ensure effective, complete testing for each unit.

• Design tests and implement those tests in support of weekly rolls for fixes to maintain the integrity of the systems utilized.

• For each code release perform automated black box, functional and regression testing in the QA and Production environments.

• Create and run suites of manual and automated tests in TestDirector to test full functionality for weekly releases.

• Perform white box testing with development to identify defects and errors in applications utilized by the business.

• Assisted in implementation of the TestDirector structure (test plan and test lab)

SARBANES – OXLEY IT SPECIALIST, Advanced Business Solutions, Ft Lauderdale, FL 09/04 – 01/05

• Performed Sarbanes – Oxley IT and SAS 70 work for Ultimate Software Group and Bankrate.com

• Responsible for identifying system controls and key controls related to Information Technology, including physical security and systems security that need to be documented and tested to comply with the Sarbanes – Oxley act of 2002.

• Interviewed CFO, CIO, Managers, and employees to determine how system and key controls work within the organization.

• Authored walkthroughs, test cases, and results documents to present to auditors proving that system and key controls are in compliance with Sarbanes – Oxley and SAS 70 specifications.

• Identified system and key controls related to Information Technology in Accounts Payable, Accounts Receivable, Payroll, Human Resources, Treasury, and General IT Controls.

• Worked closely with outside auditors KPMG while maintaining independence to properly document corporate compliance with the Sarbanes –Oxley act of 2002.

QUALITY ASSURANCE TEAM LEAD, ANALYST, Office Depot, Delray Beach, FL 06/98 – 08/04

• Team lead for all QA activities involving multiple websites including Office Depot and Viking Office Products.

• Scheduled projects and assigned resources to those projects to deliver the most efficient coverage with the least cost.

• Verify completion of projects, and coordinate activities of QA in Delray Beach and the QA testing group in Delhi, India.

• Conduct weekly meetings with the offshore group in India to assign projects and review completed projects.

• Maintain 24 hour QA environment support when needed for offshore team to ensure that test activities may be completed.

• Work with PMO, Development and Management to ensure comprehensive testing across multiple eCommerce applications.

• Developed test matrices, and reports on beta testing projects with all related functional groups and departments as Project lead.

• Introduce Quality Assurance Methods and Six Sigma techniques in testing, maintaining, and implementing new code.

• Design, write, and implement programs using Winrunner 7.6 and Loadrunner automated testing applications.

• Define and track QA metrics including defect densities and open defect counts using TestDirector.

• Created Manual test cases for all website functionality using TestDirector.

• Perform manual and automated black box, white box, functional, regression and Load testing for code releases.

• Prepared data, authored test plans and result reports for cross platform end-to-end testing (A/S400, Win2000 workstations).

• Develop and maintain web and SQL Database servers configured with Windows NT, Win2000, IBM Websphere, Apache, HTTP, and SQL Server.

RICHARD E. THOMPSON page 3

QUALITY ASSURANCE ANALYST, IBM, Boca Raton, FL 11/97 - 06/98

• Perform manual testing for a complete Factory Floor Operations System application for a Production Environment.

• Developed complete set of test cases, analyzed and developed on-site documentation of problems and fixes.

• Troubleshoot Windows NT 4.0 Servers and Workstations for use in testing Factory Operations System.

NETWORK ADMINISTRATOR, City of Sunrise, Sunrise, FL 05/97 – 11/97

• Served as network administrator using Novell 4.1x for over 100 internal users distributed to five city sites.

• Performed maintenance upgrades and applications tests on internal A/S400’s.

• Installed, maintained and performed software and hardware upgrades on all internal MIS machines.

NOVELL SYSTEM ADMINISTRATOR, United Parcel Service, Delray Beach, FL 10/96 – 05/97

• Network Administrator for over 1000 UPS users and maintained all network servers, routers, hubs, and end-user PC’s.

• Authored the Network Administrators manual for use by all current and future team members.

• Performed hardware and software maintenance on A/S400, maintain T1 lines and X.25 lines for internal A/S400’s.

SOFTWARE TEST ANALYST, Blockbuster Entertainment, Fort Lauderdale, FL 04/96 – 10/96

• Responsible for testing internally developed applications for use in Blockbuster Stores.

• Responsible for System Verification Testing and Function Testing on app’s developed for the A/S400 and

Point of Sale related software.

OS/2 TECHNICAL SUPPORT ANALYST, IBM, Boca Raton, FL 08/93 – 04/96

• OS/2 Technical support, including writing technical specs and internal technical notes on system defects for DOS and OS/2

• Worked with developers to assist customers in obtaining fixes for problems and bugs found in code.

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