Security Professional

Tom Santamorena

*** ****** ****

Peachtree City, GA 30269

Phone: 678-***-**** E-mail: ***.***********@*****.***

SALES/BUSINESS DEVELOPMENT PROFESSIONAL

PROFILE: Analytical, high-achieving professional with over 20 years of experience in Strategic Planning, Project Management and Consultative Services/Sales in the contract security/investigation industry. Expertise lies in Operations Management, Budgeting and Talent Development. Proven leader with demonstrated ability to effectively utilize assets and streamline processes to maximize profitability. Results-driven, highly-effective negotiator who consistently advances the bottom line.

HIGHLIGHTS OF QUALIFICATIONS

• Financial Management • Budget Development

• Contract Negotiations • Sales Management

• Public Relations • HR Management

• Operations Management • Strategic Planning

• Problem Resolution • Team Builder

SELECTED ACHIEVEMENTS

Business Development. Opportunity to grow new start up company. Performed market analysis, created aggressive marketing campaigns and planned operations. Developed organizational structure, recruited, trained and developed staff and consistently grew customer relations. RESULT: Grew revenue over $1M within one year.

Strategic Planning. Identified targeted customer base, determined client needs and customized service plans to meet demand. Analyzed operating procedures to identify areas for streamlining and increased efficiency. Spearheaded improvements in operations, marketing and resource management. RESULT: Consistently increased customer base and revenues year over year.

Team Builder. Recruited and developed talent to provide superior customer service. Created and implemented hiring standards for new managers. Developed a formal training and annual review program for employees at all levels. RESULT: Increased productivity and decreased turnover.

Cost Control. Acted as cost containment specialist for the division. Conducted comprehensive investigations to identify areas of concern. Provided timely reports and increased accountability. RESULT: Improved efficiency and profitability.

Increased Revenue: Consistently grow key client relationships, ensure delivery of quality services and manage operations efficiently to achieve service and profitability goals. RESULT: Grew revenue over $4M within 4 years of operation.

EDUCATION

Bachelor of Science Degree – Math, Physics & Engineering

State University of New York – Oneonta, NY

Tom Santamorena

411 Harbor Loop

Peachtree City, GA 30269

Phone: 678-***-**** E-mail: ***.***********@*****.***

OBJECTIVE STATEMENT: Seeking to secure a leadership position in Business Development for a progressive organization.

PROFESSIONAL EXPERIENCE

GlobalOptions Group, Inc. New York, NY 2007 - Present

Vice-President of Business Development

• Initiated the acquisition and integration of new business

• Coordinate and direct new client transitions

• Supervise the day to day operations of major accounts

• Build, improve and maintain relationships with clients

• Coordinate needed support services to effectively run the account to meet or exceed financial and operational goals and provide quality customer service

• Maintain an existing customer base, and grow the base of business

• Develop a cohesive strategic sales plan for company

TLS Service Bureau, Inc. (Merged into GlobalOptions) Atlanta, GA 1998 - 2007

President/Chief Executive Officer

• Supervised the day to day operations of major accounts

• Built, improved and maintained relationships with both clients and team members

• Managed client service, problem resolution, service enhancement, and account development

• Served as a key point of contact to ensure the delivery of high quality customer service

• Evaluated service quality and initiated any necessary communication and/or corrective action in a timely manner

• Met regularly with clients and company management representatives for account, financial, contract and business reviews

• Planned and directed cost effective solutions to business issues

• Analyzed revenue potential; Responsible for P&L

• Recruited, selected, oriented, trained, and developed high caliber staff

• Developed a cohesive sales plan

• Responsible for developing new market initiatives, assessing new markets, and analyzing business opportunities

• Ensured the delivery of high quality customer service through regular contact with clients

American International Group New York, NY 1994 - 1997

Fraud Investigator

• Acted as the regional cost containment specialist/consultant for all AIG insurance, legal and adjusting companies in the southeast

• Conducted comprehensive field investigations of complex matters including detailed, professional interviews in the assigned geographic area of responsibility

• Provided local support for business partners including the Legal Department and liaison with outside counsel

• Responsible for investigating, recording and preserving the facts and evidence involved in assigned claims suspected of arson, insurance fraud or other irregularities

• Collaborate with Claims personnel in the disposition of such claims

• Worked with and rendered assistance to law enforcement and prosecutorial officials

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