Insurance Agent
Resume:
Priscellia Hargrove
Atlantic City, NJ 08401
******************@****.***
Objective: To obtain a professional career as an Office Assistant with a prominent insurance company.
Summary of Qualifications
Strong written and verbal communication, interpersonal, and customer-service skills; ability to work accurately, with interruptions, to meet deadlines;
good organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions; work well independently as well as part of a team; exercise flexibility, initiative, good judgment and discretion and type speed (50+ WPM)
Work History:
Bankers Life and Casualty Northfield, NJ
Licensed Insurance Agent
Make over 40+ cold calls an hour to book appointments
Specialize in Senior Insurance
Keep clients updated in Medicare changes
Bally’s Hotel and Casino Atlantic City, NJ
Front Desk Agent July 2007- October 2009
> Check-in and check-out hotel guests courteously and efficiently.
> Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
> Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
> Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
> Maintain positive guest relations at all times.
> Resolve guest complaints, ensuring guest satisfaction.
> Obtain assigned bank and ensure accuracy of contracted monies.
> Meet with Supervisor to review daily assignments and priorities.
> Meet with departing Front Desk Agent to review business status and follow up items.
> Access all functions of computer system.
> Promote positive guest relations to all individuals approaching the Front Desk
> Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
Trump Taj Mahal Casino & Hotel Atlantic City, NJ
Promotions Representative October 2001-April 2005
> Supported the implementation of company programs to ensure the success of the Company.
> Planed and executed programs designed to promote the sale and use of company products and services. These activities will include and not be limited to pricing/packaging, promotions; direct mail/direct response, identifying market opportunities and affinity group promotions.
> Worked with appropriate supervisory assistance to identify and qualify external vendors that will work in partnership with company to develop, implement, launch and support product offerings.
Education:
Harris School of Business Linwood, NJ
Legal Office Technology January 2009-October 2009
720 hour, 180 externship program Graduate
Course Description:
Introduction to Microcomputers & Applications Microsoft Word
Business Communications I & II Microsoft Excel
Legal Procedures & Document Preparation Keyboarding I & II
Introduction to Law Microsoft Access
Business Math & Spreadsheet Applications Office Procedures
Career Preparation
T. Byrd’s Computers Pleasantville, NJ
P.C. Microsoft Specialist September 1999-2000
References upon request
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