Customer Service Representative

Jacquel Irby

**** ******** **. • Memphis, TN ****1• 901-***-****

*******@*****.***

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Objective

Dependable, detail oriented, and highly organized individual with the ability to communicate and listen, seeking to advance my career in the customer service industry.

Skills

Ten years experience in customer service

Operated 5 multi-line phone system

Type 30 wpm

Proficient in Microsoft Office 2007, Word, Excel, Power Point, and Outlook

Internet and Intranet savvy

Data Entry

Sales and Leasing

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Employment

Money Co USA, Memphis, TN 2007 – 2012

Tax Preparer/ Receptionist

Answered multi – line phone system, received and distributed messages.

Organized and maintained clients files.

Processed and transmitted federal tax returns.

Federal Express, Memphis, TN 2007 – 2009

Customer Service Specialist

Answered incoming calls to provide customers with tracking information, scheduled pickups, ordered supplies, found drop box and staffed locations, and obtained and evaluated all relevant information to handle and resolve customers inquiries and complaints.

Forwarded package tracers to the tracing department for further package research. Filed damaged and loss package claims and customer complaints and compliments.

Emailed and faxed claim forms, package delivery notification, and signature proof of delivery.

Sitel Corporation, Memphis, TN 2005 – 2006

Customer Service Representative

Answered incoming calls to assist customers with information covering a wide range of Wellcares’ programs, and obtained all information necessary to resolve inquiries and problems customers might experience in a prompt and professional manner.

Faxed, copied, and emailed information for customer and providers.

Rent - A – Center, Memphis, TN 2003 – 2004

Account Manager

Managed 350+ accounts while using problem-solving skills to resolve any customer concerns.

Verified customer’s employment and residency for rental approval.

Sold, leased, delivered, and reposed past due accounts.

Cash handling experience.

Education

University of Memphis, Memphis, TN 2010 - Present

Accounting

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