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Customer Service Administrative Assistant

August 21, 2012

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Myrna Hansberry

**** ******

Detroit, Michigan **209

910-***-**** – Cell

313-***-**** Home

Career Highlights

• I represent professionalism and quality.

• Throughout my professional career, I have held an outstanding record for meeting goals and objectives.

• I enjoy working with the public and with my qualifications; I would be an asset to your company.

Work Experience

Rockfish Elementary School -HopeMills, North Carolina; 8/2011 – Present


• Responsible for cleaning classrooms, restrooms and hallways

Colvin Funeral Home – Fayetteville, North Carolina; 12-11 – Present

Administrative Assistant

• Responsible for processing paperwork for funeral arrangements, insurance policies and death certificates

• Answer phones

• Responsible for setting up information for obituaries and proofreading before printing

Starwood Hotel – Romulus, Michigan; 11/2005 – 6/11


• Responsible for taking customer calls and making reservations and cancellations

• Responsible for providing orders for room service for all customers

• Responsible for assisting guest with directions and current events occurring for the weekends.

• Responsible for dispatching maintenance calls for any problems that might occur in guest suites.

Starwood Hotel – Romulus, Michigan; 11/2004 – 11/2005


• Responsible for cleaning hotel suites

Old Redford Academy – Detroit, Michigan; 1/2000 – 10/2004

Customer Service/Maintenance Team Leader

• Processed all complaints from staff and students

• Responsible for all calls and problem related concerns

• Responsible for coordinating all staff meetings and school events

• Responsible all supplies and keeping an inventory check.

Marshall Fields – Harper Woods, Michigan; 10/1998 – 11/2003

Customer Service/Sales Associate

• Responsible for greeting and assisting customers

• Responsible handling customer issues in its entirety.

• Responsible for setting up private and public sale events

• Stock departments as needed

Michigan Lifestyles Inc – Southfield, Michigan; 1/1996 – 1/1999


• Responsible for cleaning vacant apartments, offices, and corporate housing.

• Responsible for doing grocery shopping and personal errands for clients

Education Experience

Highland Park Community College 1/80 – 5/81

Highland Park, MI Major: Business

Mercy College 9/81 – 5/83

Detroit, MI Major: Business

Software Experience

Microsoft Excel

Microsoft Word


Light Speed


References upon Request

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