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Customer Service Accounts

Bronx, NY, 10469
August 23, 2012

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Carlos Rivera

**** ********* ***

Bronx, New York 10469

347-***-**** Home

347-***-**** Cell



Mitchell N. Kay, Esq. New York, New York

September 14, 2009-May 19, 2012 Position: Legal Collector

*Handled all commercial accounts, referred to the legal department for processing.

*Contacted debtors and advised them that the account was placed in our department for this purpose of litigation.

*Followed up with employer's accounts payable department pursuant to a garnishment upon debtor's wagers, and communicated with City Marshals, and Sheriff’s department for a status report on the garnishment on debtor's wagers, and restraining orders on bank accounts.

Momeni, Inc. Carlstadt, New Jersey

November 2003 - September 2009 Position: Credit/Collection Mgr.

*Reviewed commercial and retail accounts contractual agreements that were initiated by sale representative, by reviewing their credit worthiness for new accounts.

*Supervised Customer Service representatives, while communicating concerns with sale associates, and the director of the sales department immediate resolution on customer account.

*Handled accounts receivable department, by reconciling accounts, invoices, charge backs, and application issues on accounts, by utilizing spreadsheets, and auditing the account(s).

*Authorized to approve and release of any orders on a daily bases, while evaluating the customer's account new orders.

*Authorized in making bank deposits, and picking up payments due to the company.

*Evaluating all invoices that all deductions taken on the customers remittance, were properly taken.

*Reviewed all customers’ concerns in the resolution of pricing disciplines on invoices that were incorrectly billed to the customer due to sale promotion.

*Developed new policies within the company, for the effectiveness of resolving customer Complaints, invoice discrepancies, and making sure that the customer are in compliance to the company's policies of receipts, and returns of all goods.

*Communicated with all carriers, for proof of deliveries, submitting claims on lost and damaged merchandise, and communicated with carriers Legal Department, on declined claims.

Bilateral Credit Corp New York, New York

November 2001 - October 2003 Position: Collection Specialist

*Collected Retail, Real Estate; Commercial; Medical; Flora, Attorney Billings, and telecommunication accounts, by reviewing the history of the account, in order to effectively collection the account.

*Authorized to negotiate settlements on any accounts, with debtors, or their attorney, and or advising them that the account is in process for litigation.

Unitex Textile Rental, Inc. Mt Vernon, New York

September 1996 - August 2001 Position: A/R Administrator

*Handled all credit and collection accounts, in all five boroughs, for personal company accounts. Solved customer complaints/disputes, and inquiries regarding there account.

*Authorized to write off allowable deductions.

*Communicated with sale associates, and responsible for supervising customer service and training part time students.

Brooks Brothers, Inc. New York, New York

September 1991 - June 1996 Position: Credit Analyst

*Handled retail and corporate accounts, by reviewing the clients credit profiles, and companies financial data, by utilizing the analyst of there credit profile, and there D & B financial data. Preparing credit worthiness report on new accounts, and supervised customer service and collection department.

*Reporting and classifying customers in various risk levels, and providing a risk level report on each account considered for cancellation of there line of credit.

American Express New York, New York

April 1985 - August 1991 Position: Credit Analyst

Mitchell Kay, Esq. New York, New York

August 1980 - March 1985 Position: Legal Collector

Education: Boricua College Brooklyn, New York

Major: Bachelor of Science

Bronx Community College

Bronx, New York

Major: AAS Social Service

Skills: Excel, MS Word; Power Pont; ADU/Litton Credit System, A/S 400; Lotus 1.2.3; WP 5.2, WordPerfect, Windows, Fax Machine, Email, Scanner, CRT Reports, D & B Reports, Microfiche, Bricklayer, Cement Mason, Law Library Worker.

References: Upon Request

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