Customer Service Data Entry
Resume:
Amy Daniels
Little Rock, AR *2209
*******.*****@*****.***
Professional Summary
Participative professional who has over 12 years experience working in the Customer Service field/Administrative Field; providing swift resolution to customer complaints, ultimately repairing trust, and winning loyalty. Solid organizational, communication, and time management skills. Derive genuine pleasure from transforming high potential staff into outstanding leaders. Having always excelled in a stimulating environment, I relish the task of to obtain a position in a company where I can utilize my skills and grow with the company.
March 2012 – June 2012
Client First Staffing Little Rock, AR
Collection/Data Entry/Customer Service
Inbound & Outbound calls for payment collection of home patient DME equipments. Obtain private insurance information for billing & collections. Providing accurate data entry for individual accounts. Require to enter all changes on insurances and patients information into the data base.
November 2008- September 2011
Unified Health Services Memphis, TN
Credit Specialist/Data Entry
Monitor employer’s insurance carriers, and private patient accounts. Collect payment for worker compensation claims. Inbound and outbound calls and heavy correspondence made to collect payments both domestic and non-domestic. Inquire on past due and partially paid invoices. Having the ability to allow and disallow employer’s charges for work comp visits at the clinics, and provide feedback on "bad debt" accounts.
January 2007- October 2007
Sitel Memphis, TN
Customer Service Representative
Responsible for processing, and checking claims status for members and providers. Require to make all changes requested with the primary care physicians. Provide excellent customer service in a professional and accurate way within a timely manner.
November 2005- July 2006
Navigator (Hughes Agency) Little Rock, AR
Customer Service/Data Entry
Connect and disconnect residential and business's phones for customers. Required to make all change requests to be entered into the database correctly within a timely manner.
November 2001- September 2005
AR Blue Cross Blue Shields Little Rock, AR
Customer Service/Data Entry
Providing accurate data entry for individual products applications into the underwriting database; creating the underwriting file insuring that all the necessary documents are included in the file and delivered to the staging area. Review and enter all mail and medical records received in underwriting, updating the appropriate records.
High School Diploma Brinkley High School - Brinkley, AR
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