Customer Service Representative

Nianna Mangun

*** **** **** ****** *******, IL **609

Home 773-***-**** Cell 612-***-****

***********@*****.***

CUSTOMER SERVICE PROFESSIONAL

Profile • Motivated professional with multiple work experience, talent for quickly mastering technology. Flexible and versatile – able to maintain a sense of humor under pressure. Excellent team-building skills.

Skill Summary

Project Management

Report Preparation

Written Correspondence

General Office Skills Computer Savvy

Customer Service

Scheduling

Marketing & Sales Insurance Billing

Inbound / Outbound Calls

Front-Office Operations

Employment Temp Force Chicago, IL 2007-2010

Customer Service Representative

Answered incoming calls from the lender and appraisers, follow-up calls as to status of inspections and delivery of final reports, appraiser updates as assigned to your branch in-box, reviewed compliance for loan products; interpreting policies while analyzing applicants property and documentation; ordering all required verifications, documentation and subsequent follow ups.

Frontier Communications Call Center Chicago, IL 2004-2006

Client Support Representative

Handled a high influx of inbound/outbound calls within a dynamic call center environment. Responded to customer inquiries, requests and resolved issues. Exercised strong interpersonal communication skills with customers and department personnel. Utilized multiple call center support applications, efficiently assist customers and Strive for one-call resolution of customer issue agents. Completed ongoing training to stay abreast of product, service and policy changes.

Family Care Center Chicago, IL

Patient Coordinator

Prepared complex reports for insurance companies, Respond to patient’s inquiries regarding billing, referrals, and account information. Communicate medical concepts to patients using layman’s terms to facilitate understanding. In put patient information in system prior to office visit. Except copayments when necessary, Ran electronic medical record systems, Rapidly learned and master varied computer programs.

2000-2004

Education Dunbar Career Academy 1999

Diploma Culinary Arts

Red Cross

HHA/CNA Certificate

CPR Certification

Computer Skills: MS Word, Outlook, Excel GUI, CRM, EHR, EMR

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