Customer Service, Data Entry, Administrative Assistant

Gina Oretekor

Jonesboro, GA *****

Objective: Position that allows the best opportunity for growth and advancement

SUMMARY OF QUALIFICATIONS

• Nineteen years of experience working in an office and business atmosphere

• Effective team member who is comfortable with leading or collaborating

• Exceptionally organized and resourceful with a wide range of skills

• Efficient and excellent at multi-tasking

SUMMARY OF SKILLS

• Type 65 wpm

• Accounts Payable/Receivable

• Ten Key

• Microsoft Office

• Internet

• Fax/Copier

ADMINISTRATIVE

• Provided administrative and technical assistance to CPA’s and CEO’s.

• Worked with and assisted CPA’s with data entry and preparing documents such as controlled correspondence, answered phones and addressed customer concerns in person

• Provided information on a variety of topics related to typing, data entry, reception, screen clients for appointments, client referral and client intake.

• Maintained accounts payable/receivable, payroll and general ledger

CUSTOMER SERVICE

• Created a successful, professional approach to providing quality customer service

• Resolves complex problems independently and expedites necessary corrective measures within established policies

• Developed a reputation for excellent customer service

TEAM MEMBER

• As a team member of the company’s largest client account, maintained the largest division independently, which for years required two associates and sometimes an additional associate to complete in order to meet deadlines, while not only beating deadlines but also maintained a 99% and above accuracy level

• Effectively supported three CPA’s and managed the office of three clerical associates

EMPLOYMENT HISTORY

2010 – 2011 Assurant Specialty Property – Atlanta, GA

Hazard Insurance Specialist: Data Entry, disburse premium payments from customer’s escrow account. Meet daily deadlines.

2008 – 2009 Department of Veteran Affairs – Decatur, GA

Sales Associate Retail Store: Generate sales, maintain outstanding customer service, operate cash register

2004 – 2009 Vinings Mortgage – Atlanta, GA/Northstar Mortgage – Anchorage, AK

Loan Originator: Generate sales, pre-qualify loans, networking, marketing

LoanProcessor: Process loans, interact with customers and underwriters

2003 – 2004 Pacific Northwest Title – Anchorage, AK

Escrow Assistant: Clear title, schedule appointments, mail loan documents, accounts payable

2000 – 2003 Stevens, Williams & Reppel, APC – Anchorage, AK

Office Manager/ Bookkeeper: Customer service, data entry, reception, schedule appointments, hire and train new personnel, payroll, accounts payable and receivable, bank reconciliations, collections

1990 – 2000 Cal-Door Enterprises of Northern, CA., Inc. – Foster City, CA

Executive Assistant: Assistant to the C.E.O, prepare/type bid proposals, plan and schedule conferences, receptionist.

EDUCATION

Menlo Atherton High School University of Alaska University of Phoenix

Atherton, CA Anchorage, AK Phoenix, AZ

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