Customer Service Medical
Resume:
MARIA VENEGAS
CHICAGO,ILLINOIS
Objective Would like to work in a position which will I can use my abilities and experience.
Knowledge Over 10 years customer service
7+ years of switchboard experience
Bilingual (english/spanish)
Medical terminology
Computer literate
Work experience 10/2010 - 2/2012
Resurrection Healthcare - St Joseph hospital Chicago,Il
Position held:Central Scheduler
Duties: Schedule and register patients for tests an exams which are done on an
outpatient basis(i.e MRI's,CT's,ultrasounds). Data entry was performed on a daily basis
along with verification of insurance, demographics, and emergency contacts are always
collected for each requested for each patient/client. Multitasking is always mandatory.
All preparations and instructions are given in both English and Spanish when needed.
Assist with the patient registration and pre-registration via telephone.
10/2006 - 9/2010
Resurrection Healthcare - St Mary and Elizabeth hospital Chicago,Il
Position held:Call center Specialist
Duties: Handled all calls through the switchboard using Avaya telephone systems.
Ensure that outstanding customer service is provided to all incoming and outgoing
calls. This is a high volume, fast-paced environment.Average call volume
was 4500 calls a day. Provided any telecommunications service with a smile. All
emergency procedures within the communications call center to be performed promptly
and accurately. Entered and updated data into the computer system on a daily basis.
Keeping accurate records of all incidents which required the assistance of any medical
team or security within the hospital. Also answered for a medical answering service
within the hospital for several different doctors.
2/2001 - 12/2005
Citizens Conferencing Chicago,Il
Position held:Teleconference coordinator
Duties: Monitored all assigned teleconference calls. Listen for any unusual sounds,
assist with any teleconference such as troubleshooting or suggesting additional
services in order to provide a quality teleconference call. Performed additional
services that were requested such as recording, operator-assisted calls that included
but not limited to a question and answer session within a teleconference. Handled
calls which were as small as 10 and as large as 500 callers on one single call.
10/2000 - 1/2001 Chicago,Il
Mediconnect Answering Service
Position held: Answering service operator
11/1998 - 7/2000
Northwestern Memorial Hospital Chicago,Il
Position held:Operator Services Specialist
9/1997 - 10/1998 Chicago,Il
Illinois Masonic Medical Center
Position held:Communications Representative
Education Northeastern Illinois University Chicago, Il
Bachelor's in Criminal Justice
Graduated December 2001
Skills Computer literate
Data entry
Bilingual (english/spanish)
Medical terminology
References Luke Lucas - team leader/supervisor 312-***-****
Karen Smith - call center manager 847-***-****
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