Customer Service Sales

RICHARD OUTLAW **** Village Green

Los Angeles, CA. 90016

323-***-**** / **************@*****.***

CUSTOMER SERVICE PROFESSIONAL

Articulate and persuasive professional with more than six years of experience and success in customer service for major retail stores. Excels in multi-tasking, bringing multiple projects in within time constraints.

PROFESSIONAL EXPERIENCE

Dallas Mavs Fan shop, Dallas, Tx 2009-2010

Retail store

CASHIER/SALESMEN

• Provide on-site customer support. Make direct sales presentations, research/resolve problems, and ensure customer satisfaction. Grow and maintain client base by cultivating reputation for exceptional customer service and through intensive networking. Resolve problems with purchase orders.

• Handled big shipments every week for inventory for the store. Handled cash registers everyday for the store.

Accomplishments: Never missed a day while with the company, always followed

Target, Los Angeles, CA 2006 - 2007

Retail Store

CASHIER/SALESMEN

• Provide on-site customer support. Make direct sales presentations, research/resolve problems, and ensure customer satisfaction. Grow and maintain client base by cultivating reputation for exceptional customer service and through intensive networking. Resolve problems with purchase orders.

• Execute daily cash and credit transactions. Respond to customer queries; promote products to prospective customers; prepare products for shipping; maintain inventory.

Accomplishments:

• charged with directing activities of money transactions, inventory, and customer complaints.

Shiekh Shoes, Los Angeles, CA. 2005 - 2007

Retail Store

TRAINEE MANAGER

• Setup and trained new employees. Represent the company in a professional and businesslike manner in customer interactions. Provide high-quality, friendly customer service to help increase repeat customer business

• Improved customer satisfaction 30% due to leadership skills and team building.

Accomplishments:

• Established outstanding record of customer satisfaction and repeat business by 45%.

• Charged with directing activities of opening and closing store, and training new employees.

EDUCATION

ENGLISH & MATHEMATICS major, Jarvis Christian College, Hawkins, TX (2006-2009)

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