Customer Service Technician

Roy Rosales

**** ****** ******, ******, ** *****

Home: 626-***-****

Cell: 626-***-****

Email: *******@********.***

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OBJECTIVE Full time permanent work in the Telecommunications industry. Member of the IBEW Union 440.

EXPRIENCE Recent short stint pulling Cat5, Cat6 cable, cable to TVs, security cameras and security alarms for SASCO Electric through Union 440 (IBEW). Install network racks, ladder racks and terminate all cables. Install patch panels and punch down all cables for network and phones.

EMPLOYMENT Savage Services Corporation, Wilmington, CA 2007-2012

Tanker Driver Specialist

Haul petroleum coke from Chevron in El Segundo to Long Beach. Approximately 55,000 lbs

including weight of the tractor and about 80,000 lbs altogether. Deliver 8 to 9 loads per night.

• Quarterly bonus for safe driving, attendance and overall work performance.

EM Link, Pomona, CA 2006-2007 Service Technician

Sub contracted myself to Burger King Restaurants. Installed security cameras, monitors and

maintained network. Also installed telephone lines if needed.

VACT, Pomona, CA 2005-2006

Installer Technician

Installed audio and video systems, speakers, plasma televisions, phone systems, computers and networks.

Visco Technologies, Walnut, CA 2002-2005

Service Technician

Installed phone systems, networks, computers, underground cable 25 and 100 pair plus terminate ends. Installed EMT conduit and assisted in electric cabling and termination of 110 volt. Changed out lighting fixtures.

Savin, Huntington Beach, CA 1997-2002

Supervisor

Supervised 10 technicians and was responsible for all phases of customer service, loaner machines and repair. Interfaced directly with customers on daily basis and follow-up on all service calls and personnel. Trained and wrote performance appraisals for each technician.

EDUCATION Mt. Sierra Technical College, Monrovia, CA 2000-2002

Trained in computer technology and telecommunications.

Graduate - Bachelor of Science Degree 2003

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