Customer Service Representative

Markita D. Watts ______________________________________

*** ********** ***** *****: *****.*******@*****.***

Lawrenceville, GA 30043 Cell: 678-***-****

CUSTOMER SERVICE REP / 10 YEARS' EXPERIENCE IN CALL CENTER SETTINGS

Professional Customer Service rep offering:

• 10 years of experience providing customer support in a busy call center environments for Medicaid Insurance Company.

• A commitment to Customer Service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. I also will bring efficiency, reliability, and flexibility.

• Listen attentively, solve problems creatively, and use tactics to find common ground and achieve win-win outcomes.

Key Accomplishments:

Managed a high-volume workload within a deadline-driven environment. Consistently met performance in all areas (speed, accuracy, volume). Became the lead person to handed challenging calls as one of the company’s primary mentors and trainers of both new and established employees. Earned 100% marks in all categories including communication skills, listening skills, problem resolution. Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.

Experience:

Trade Bank – Lawrenceville, GA

Customer Service Representative. (2010 to 2011)

My duties were:

Handing incoming calls from policyholders in a call center environment. Maintain Customer account by handing customer inquiries, complaints, billing questions, payment extension, canal and reinstating accounts for policyholders. Work in teams and in a self-directed environment.

Manage upset customers, conflicts and challenging situations

Doral Dental - Mequon, WI

Customer Service Representative. (2002 to 2010)

My duties were:

Working for a busy call center environments for Medicaid Insurance Industry. Assisting customers with eligibility, benefits, vision, claim status, and authorization status. I also assisted provider’s with payment, claims, and authorizations. I trained both new and established employees on policies and any changes that the company may have. With this, I provide a friendly environment for the customer’s and provider needs.

Bank One - Milwaukee, WI (1998 to 2002)

Bank teller

My duties were:

Provided service to customer’s banking needs. Maintained intra-banking service between branches. Assist management with creating and maintaining work schedules. Ensured payroll and other related office duties were accomplished

EDUCATION:

University of Phoenix (2007 – present)

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