Mrs

Ofelia Wise

** ****** ****. *** *

Fairview, NJ *7022

Home 904-***-****

*******@*****.***

SUMMARY

Customer service professional with 1 year experience interacting with the public. Highly qualified in service-based, hospitality positions requiring an emphasis on customer satisfaction in a fast-paced environment. Strong team player and leader committed to quality performance with an ability to learn new procedures quickly and speak fluent Spanish and English.

EXPERIENCE

2007 - 2007 PITNEY BOWES, Jacksonville, FL

Customer Service/Mail Room

• Distributing, sorting and processing mail

• Shipping & Receiving express packages

• Maintain all logs and reporting documentation; attention to detail

• Operating mailing, copy or fax equipment

• Handle time-sensitive material like confidential, urgent packages

• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude

• Perform other tasks as assigned

• Answer phone lines in switchboard

2006 -2007 ADVANCE AMERICA, Jacksonville, FL

Customer Service

• Cash handling

• Keep records of customers interactions and transactions

• Make collects calls to customers

• Communicated information clearly and accurately daily.

• Assisted customers with inquiries and provided all pertinent information.

• Researched accounts, answered questions, and worked with new customers.

• Analyzed problems and anticipated customers' needs.

• Quickly establish rapport with customers.

• Excellent public relations and customer contact ability.

• Demonstrated skill in providing excellent customer service.

2007-2007 THE OFFICE INC, Jacksonville, FL

Office Supervisor

• Accepted increasing responsibility demonstrating flexibility and ability to learn quickly.

• Accustomed to fast-paced, high-pressured positions, demonstrated ability to prioritize multiple tasks, meet deadlines, and provide quality service.

• Analyzed and organized office procedures, such as bookkeeping and clerical services.

• Answered phones, greeted customers, and assisted clients with inquiries.

• Safeguarded and maintained all classified material.

• Set up and maintained an internal phone and extension directory. Controlled phone and voicemail system.

• Handled reception area and answered phones. Updated and maintained existing client accounts

2006-2006 VECTOR MARKETING, Jacksonville, FL

Sales Representative

• Setting appointments with potential customers through personal contacts and referrals

• Presenting Cutco products to prospective customers and writing up customer orders

• Assisting existing customers with service requests

• Reviewing personal performance with the local office manager through meetings and over the phone

• Attending advanced training sessions and conferences that are regularly offered to increase knowledge and productivity

1997 -2006 ENTREPRENEURSHIP/SELFEMPLOYEE, Mayport, FL

Day Care Provider

• Established a licensed home based daycare program

• Provided a nurturing environment for children ages 3 mo- 3 years old

• Counseled parents on child raising techniques

• Maintained profiles on every child registered in the daycare

• Taught age appropriate basic learning skills

1995 - 1995 MCC-NAVAL BASE, Mayport, FL

Customer Service

• Check to ensure that appropriate changes were made to resolve customer's problems

• Determine charges for services requested, collect deposits or payment, and/ or arrange for billing

• Keep records of customer interactions and transactions, recording details of inquires complaints, and comments, as well as actions taken

• Confer with customers by telephone or in person in order to provide information about the services provided

EDUCATION

2006 -2008 AMERICAN INTERCONTINENTAL UNIVERSITY ONLINE, Hoffman States, IL

Bachelor Degree in Business Administration

2005-2006 AMERICAN INTERCONTINENTAL UNIVERSITY ONLINE, Hoffman States, IL

A.A., Business Administration

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