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Senior Software Engineer

Montréal, Canada
May 29, 2010

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Rafik Nageub

****, ****.******** *, *****, Québec, H7W 2R2



TCP/IP, Frame Relay, ATM, ISDN, DSL, VPN, CISCO Technology, Firewalls

Linux (RedHat & Fedora)

C/C++, Java (base), HTML, JavaScript, ASP, PHP, PERL, CGI (base)


Being interested in your company and its activity. I’m keen to gain further experience, take more responsibility to apply and develop those personal and professional skills I have already obtained .I am applying for any opening position requiring my profile that may contribute in its wide success.

Seeking an opportunity to demonstrate my ability to play Role in network design and solutions, LAN/WAN administration and support


Network Technical Support

• To provide professional technical support and troubleshooting for all Network (LAN/WAN) issues received.

• Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs(ex. Putty, Agent Assistant)

• Troubleshooting and configuring CISCO Routers (ex: CISCO 1811, CISCO 871)

• Troubleshooting and configuring Firewalls (ex: SonicWall TZ 200, SonicWall 170 SPW)

• Provide updates to the customer as needed to meet performance objectives.

• Perform technical escalations in line with company policy.

• To ensure cases are allocated to the most appropriate next level/organization as part of the case flow process.

• To deal with alerts and events as appropriate.

• To lease with other relevant departments e.g. other GCSC’s, Field Operations, PTT, Vendors etc, as appropriate.

• Provide advanced technical support to these same agencies as required.

• Document all troubleshooting and case management actions via the electronic case management (Clarify) system. To prepare technical reports as required

LAN Administration and support

• switched on regarding server issues and day-to-day support

• Worked as the departmental point of contact for technology support and services

• Worked as the point of integration between the business functions of the company and the technology requirements of the company

• Managed departmental systems.

• Provided desktop computer support.

• Performed web page development

• Performed programming functions.

• Coordinated the creation, modification, and removal of user accounts

• Manage the retirement and disposal of obsolete or broken computer equipment

• Troubleshot and monitored network traffic.

Network Engineering & WAN support

• Designed Networks Solutions for several projects (SCS : Structure Cabling System , LAN/WAN)

• Designed and deployed ATM Networks with Nortel switches (Passport 7440, 7480)

• Installed and administrated several Client/Server LANs using Widows 2000 Server.

• Consultant in intranet (LAN & WAN) and internet Connectivity (ISDN, DSL, Switches, Routers.)

• Prepared technical offers and support consultants in : LANs / WANs

Hardware & Software Support

• IBM PC/Compatibles Hardware installation and troubleshooting.

• Switches, Hubs, Routers and Modems Installation and Configuration

• Installing and Troubleshooting Window/Linux operating systems


• Attended intensive training in RHCE (RedHat Certified Engineer) track in the Linux-plus training center, September 2007

• CIW(Certified internet Webmaster)-430, (Application Developer), July 2002

• Obtained Information Technology Scholarship for 6 months (900 hours) in e-Business, supervised by IBM, December 2001,

• B.Sc. in Electrical Engineering, Computer & Systems Department, - University of Ain Shams, Cairo, EGYPT, June 2001

• Graduation thesis: Automatic Control Simulation of Water level in industrial double tank system using visual c++ 6,- Grade: VERY GOOD, June 2001

• Attended C/C++ and object oriented programming course in, IBM (40 hours), June 1998


• May 2008 till now, Technical support Level 2 Questzones(Partner for BELL Canada ), Québec, CANADA

• November 2005-May 2007, Technical Support Network Engineer, Orange Business Services, OBS Cairo, Egypt

• October 2004-October 2005, Director of Information Technology Studies, AXON, Global Education Network Cairo, Egypt

• July 2001-February 2004, Network Engineer Better Egypt, Cairo, Egypt


• Registered with OIQ (Orders des ingénieurs du Québec) as Engineer intern

• E.S.E: Engineers Syndicate, Egypt


• Trilingual

• Work well under pressure.

• Strong technical skills.

• Strong communication skills.

• Well organized.

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