Manager Administrative Assistant

*** ******** ****, *************, ** ***** 610-***-**** ******@*****.***

Michele K. Morabito

Professional Summary

An Office Management and Administration Professional with proficient computer skills and detail oriented traits. Exceedingly self motivated with a “whatever it takes” approach. Excels at providing support to executive management.

Expertise Includes:

Microsoft Office, Implementing procedures, Accounts Receivable, Relationship building, Compliance resolutions,

Supporting upper level management, Franchising process, Internet research

Experience

May 1999- September 2011

Coverall North America, Inc.

Plymouth Meeting, PA

Office Manager (2008-2011)

Ensures accurate and timely entry of all customer and franchise information into proprietary software system

Submits all Accounts Payable to corporate offices for payment. Assists Accounts Receivable department, which included soft collection calls to both delinquent customers and franchise owners as well as resolving service disputes to obtain customer payments

Coordinates and manages Franchise Disclosure Document (FDD) renewal project working with legal department to ensure compliance with the Federal Trade Commission (FTC)

Coordinates with legal department and franchise owners to assist with state and local business registration

Produces paperwork for FTC regulated Janitorial Franchise Agreements

Assists with supervision and training of Operations Department during times of transition

Assists with training of new hire Regional Directors/General Managers on all systems, policies and procedure

Manages new hire orientation and executes all new hire paperwork to ensure departmental compliance. Serves as HR liaison to resolve any issues.

Assists with training new hire Sales Representatives on Customer Relationship Management program (CRM- Saleslogix) and monitors program use ensuring database is properly used and maintained by daily users

Organizes and manages special projects for corporate initiatives

Ensures accurate and thorough daily cash reporting and generates desktop bank deposits

Manages day-to-day office operations to ensure a trouble-free working environment

Supports General Manager and Regional Sales Manager as an administrative assistant

Guarantees each franchise owner an accurate and thorough franchise statement each month. Additionally, explains franchise statements to make certain thorough understanding exists

Assists in educating all new team members in appropriate software systems and office procedures

Accountable for all recordkeeping, including but not limited to: employee files, customer files, banking records, franchise owner files, FDD data collection, and sales and operations commission reporting

Customer Service Representative (2005-2008)

Manages troubled account ticket queue for customer base of 900 plus. Included proper ticket assignments and assisting with any necessary follow up and/or resolution

Responds to all incoming customer complaint calls in a timely fashion

Creates spreadsheets for the purpose of tracking and managing data

Builds and maintains strong relationships with Franchise Owners

Supports Regional Director and Operations Manager as an Administrative Assistant

Trains staff on utilization of new software

610-***-**** ******@*****.***

Michele K. Morabito

Receptionist/Administrative Assistant/Accounts Receivable Clerk (1999-2005)

Answers and properly distributes all calls on multi-line phone system

Drafts all sales proposals

Orders all customer supplies

Makes daily AR calls (30-40). Reconciles all customer payments and balances daily bank deposit

Files all daily/monthly paperwork

April 1997- May 1999

Green Valley Florist

King of Prussia, PA

Design Manager

Supervises staff in production of design

Achieves highest net gain of all store locations

Orders fresh product and executes proper rotation of product

Meets production deadlines in connection with holidays, weddings, funerals, etc.

Reports daily cash deposit to corporate offices and daily register reconciliation

Trains staff on new products, including care of merchandise and selling points of goods

January 1996- March 1997

Michele’s Country Designs and Gift Baskets

Bridgeport, PA

Proprietor

Onsite Owner and Operator

Manages production, display and sales of preserved floral product

Day to day functions of store operations

July 1993- December 1995

Plaza Flowers

Norristown, PA

Store Manager

Maintains all fresh and preserved displays

Keeps ready-to-go flower bouquets in rotation

Makes floral designs and gift baskets

Education

1990-1993

General Diploma

Bishop Kenrick High School

Norristown, PA

Awards and Achievements

2011 Recognized by Coverall North America, Inc. for 12 years of outstanding service

2002 Team Player of the Year as voted by fellow team members

2001 Best Progress in Reducing Outstanding Accounts Receivable award as judged by superiors

2000 Team Player of the Year award as judged by superiors

610-***-**** ******@*****.***

Michele K. Morabito

Professional References

James Donohoe, Regional Sales Manager, Coverall North America, Inc. 484. 213.1756

Jon Thomas, General Manager, Coverall North America, Inc. 484-***-****

Jay Harper, Regional Vice President, Coverall North America, Inc. 860-***-****

Peter Sheldon, Vice President of Operations, Coverall North America, Inc. 561-***-****

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