MIS - Non voice

ANBU.A

# **, *.*.* ******,

II Cross, Lalbagh road, E-Mail:*********@****.**

Bangalore-27 Mobile: +91-900*******

Objective:

Looking forward for an opportunity in a challenging environment, where I can utilize my experience and skills in contributing effectively to the success of the organization and also for the improvement of my personal skills.

Professional Experience:

Worked as Customer service Executive at Hinduja Global Solutions, Bangalore from December 2009 to August 2010.

Worked as Customer service Executive cum MIS at Hinduja Global Solutions, Bangalore from August 2011 to June 2012.

Work Experience:

- Process deals with inbound & outbound vehicle purchase interest sent by Customers, Processing of those instructions as per procedures set by business area.

- As part of the process have very good exposure on various screens of automobile segments.

- Handle priority BD vehicles by coordinating /Teleconversation with the Business Area.

- Handling Exception team and providing high quality service to achieve maximum Customer Satisfaction.

MIS- Management Information System:

• Preparing agents daily data report

• Preparing process report

• Managing Process data daily, weekly and monthly

• Sending report to clients and process manager

• Preparing team schedule

MIS Key Skills, Core Competencies:

• Organizational and management skills

• Excellent time management

• Motivational skills

Summary of Skills:

• Comprehensive knowledge of the principles and methods of customer service

• Skilled in prioritizing work and completing task with minimum supervision

• Stress tolerance and has the ability to meet tight deadlines

• Highly developed organizational skills

• Active listener, quick learner and capable of multi-tasking

• Exceptional communication skill and good at maintaining good relationship with colleagues and clients

• Proficient with Microsoft suite

• Operating System : Operating’s of Windows.

• Excellent problem-solving and logical reasoning skills

Educational Summary:

BCA Computer Application at Vel’s College of Science-Chennai.

Completed Higher Secondary at SMHSS – Salem.

Completed Secondary at AMHSS-Veppur.

Strength:

Communication skill, soft spoken, willing to opt for a new opportunities and

Prefers to have cordial relationship without hurting ones feeling.

Assets:

Enthusiasm & Commitment towards Tasks Entrusted

A Zeal to grow towards a better personality

Personal Details:

Name: Anbu.A

Date of Birth: 15.03.1988

Employment Status: Full time

Relationship status: Unmarried

Declaration:

I hereby declare that the information above is true to the best of my knowledge.

Place: ANBU.A Date:

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