Entry Level Management

Work Experience

Customer Service Representative

James L. Brown/American Family Insurance -

Lincoln, NE May 2009 to July 2011

• Marketed products to new and existing policy holders; quoted policy premium costs.

• Handled customer inquiries, complaints and situations while providing exceptional customer service.

• Maintained and developed knowledge of products, scheduled appointments and created mailings, post cards, letters, and other office literature.

• Developed Excel spreadsheets used for tracking projects within agency.

• Collected on past due accounts and entered information into system.

Leasing Consultant

Vann Reality Company -

Omaha, NE January 2004 to August 2004

• Showed and leased apartment homes.

• Handled resident complaints, resolved problems and provided excellent customer service.

• Entered information into system and opened/closed office.

Secretary

H&R Block Premium -

Coon Rapids, MN January 2002 to April 2002

• Scheduled appointments, entered data and provided excellent customer service.

• Created spreadsheets to organize clientele.

PROFESSIONAL EXPERIENCE, Continued

Administrative Assistant

Spherion -

Colorado Springs, CO June 2000 to July 2001

• Trained new employees on policies and procedures.

• Developed company account cases for approximately 300 invoices a day and data entry.

• Researched customer accounts and handled customer inquiries while providing exceptional customer service.

Administrative Assistant

ACS Defense Inc -

Colorado Springs, CO September 1999 to May 2000

• Prepared requisitions and travel approval letters, updated monthly expenditure charts, assisted with proposal research and supported purchasing for 70+ employees.

• Sent out resumes and scheduled interviews; prepare conference rooms.

• Greeted and escorted visitors/customers; answered 12-line phone system while providing exceptional customer service.

LICENSE

Education

BS in Business

Bellevue University -

Bellevue, NE 2011

AAS in Business Administration

McCook Community College -

McCook, NE 1998

Certifications

Producer's Lincense

June 2009 to May 2012

Property & Casualty Insurance

Additional Information

Exceptionally well organized and resourceful Professional with experience in insurance, administration and customer service along with a solid academic background in business; excellent analytical and problem solving skills; able to handle multiple projects while producing high quality work in a fast-paced, deadline-oriented environment.

COMPUTER SKILLS

MS Office (Word, Excel, Access, PowerPoint, Outlook)

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