IT Speicalist Pre-sales and Post sales implementation on IBM System i

Franklin (Frank) W. English, Jr.

**** ** ****** **** ****, Wills Point, TX 75169

214-***-**** ****************@*****.***

Summary

Technical Systems Specialist / Systems Architect with presales technical, training, project management and implementation skills experience in support of the IBM’s System i, System x, BladeCenter and Systems Storage products. Reputation for bringing greater profitability, efficiency and client satisfaction to build new and existing customer relationships. Experienced in building customer and business partner IT solutions based on customer requirements and business challenges. Proven ability to derive solutions from the combined perspective of customer, business partner and technical sales specialist.

Technical Skills & Certifications

IBM Certified Specialist – System i Technical Solutions – Design Certification

IBM Certified Specialist – System i V5R3 Sales Certification

IBM Certified Specialist – IBM System p Sales

IBM Certified Specialist – IBM System x & BladeCenter Sales (exam scheduled 1Q 2009)

Proficient in IBM System i and TotalStorage LTO hardware installation and maintenance

• IBM i (i5-Power5, Power5+ and Power6 systems) Services and Presales Technical Support

• IBM System x, BladeCenter and older xSeries servers Presales Technical Support

• IBM Storage (DS3000, DS4000, 8mm, VXA, 3570, and LTO tape automation)

Accomplishments

• Architected over 3,000 customer opportunities since 2004, focusing on customer and business requirements implemented on the IBM System i, IBM System x, IBM BladeCenter and IBM Storage platforms

• Took initiative to develop flexible approach to training customers’ IT Staff on operational & administrative aspects of IBM System i, saving them time and money

• Received numerous awards for retaining customers by renewing services contracts

• Project manager for numerous IBM customers, from consolidating systems, system migrations, and system application projects

• Generated over $170 million in IBM Systems revenue over 5 years by designing tailored solutions for customer opportunities

• Maintained Customer Satisfaction rating of 98% supporting the IBM System i & IBM System x Business Partners and Customer solutions requests

• Received four quarterly Excellence Awards in a single year, given to the top three performers in each quarter for each team.

Employment History

IBM Systems & Technology Group (STG), Dallas, Texas 2004-2009

Technical Sales Support - IT Specialist (2008 – 2009)

IBM System x Techline for Business Partners – Americas, STG

• Performed Presales Technical Support for IBM’s System x, BladeCenter and Storage solutions in the United States and Canada

• Provided complex technical solutions to business partners and customers by understanding their needs for infrastructure solutions

• Built a client base of IBM Business Partners to conduct solutions reviews, training and provide presales support services, both on site and remote

• Conducted calls on net-new customer accounts to explain the benefits and features of IBM System x servers and storage, training these accounts on IBM’s SSCT and Blue Horizon tools.

Technical Sales Support - IT Specialist (2004 – 2008)

IBM System i Techline (Americas), STG

• Provided complex configurations and technical solutions to IBM’s internal sales representatives, business partners and customers in the Western region of the United States

• Created partitioned configuration solutions to provide cost saving scenarios for consolidating hardware platforms

• Trained new business partners on IBM’s eConfig tool and System Planning tool

• Managed two IBM contractors in a Hardware Maintenance Reconciliation project, with net increase in annualized revenue for this period grew from $1.5M to over $3.5M.

IBM Global Services, Dallas, TX (1997-2004)

IT Specialist – AS/400, iSeries, System i Services Specialist

• Signed System i services contracts in Texas, Oklahoma and Louisiana ranging from three months to five years, included:

o Security implementation & review

o LPAR Consolidations

o Query/400 training

o Advanced Operations and Administration training

o OS/400, i5/OS installation, upgrade and PTF maintenance

o BRMS installation and support

o PDM and CL Programming for customer’s repetitive functions

o Business Process Analyst

o Conduct technical interviews

o Project Management

o Change Management

o TCP/IP

AMTEK Computer Services, Ft. Worth, TX (1995 – 1997)

AS/400 Implementation Specialist

• Primary resource for all AS/400 and iSeries installations and technical support for US customers

• Provided technical support for the Sales teams with AS/400 proposals and customer facings

Four Season’s Manufacturing Grapevine, TX (1994 - 1995)

Network Manager

• Implemented & supported network infrastructure and telephone switch/service

• Primary resource for all AS/400 and iSeries systems administration, installation and support

Previous experience as Systems Administrator / IT Manager

• Managed five employees on the AS/400 with Mapics Manufacturing employed, covering AS/400 Security, AS/400 & Network Administration, Telephony, Leases, Vendor Contracts, OS/400 maintenance, PC/Desktop Support

• Implemented a new network infrastructure to enable the conversion from twinax workstations to personal computers networked with Token Ring and Novell

Extracurricular Activities

Dallas Bowling Association, Dallas, TX

• Director, Lakeplex Lanes, Seven Points, TX (2002-2008)

• Director, Terrell Bowling Center, Terrell, TX (2008-2009)

Education

Southwest Texas State University, San Marcos, TX

Computer Science Major, Mathematics Minor

Tyler Jr. College, Tyler, TX

Computer Science Major

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