Customer Service Manager

YVONNE KUBI

**** ******* *** ● Laurel, Maryland *0723 ● 301-***-**** ● ******@*****.***

PROFILE

Educated healthcare/business professional and proven manager with experience in medical, assisted living recruiting, grant writing and administrative fields

PROFESSIONAL EXPERIENCE

Patient Clerical Assistant, Howard County Hospital, MD 2009-2012

Handled admission , transfers and discharge of patients

Created and faxed prescription orders to pharmacy

Communicated effectively and provided assistance to callers

Assigned chores to nurses and techs in meditech system

Answered call light system and telephone calls internally and externally

Greeted family members to the floor

Attended monthly meetings and shared ideas with manager and peers

Assisted Living Manager/HR Recruiter, Paint Branch Assisted Living, MD 2004-2008

Recruited certified nurses

Handled employee evaluations

Employee Screening

Employee orientation

Prepared staff scheduling

Sent medication reminders for residents

Assured Admissions and discharges

Managed and trained new existing employees including orientation for three new hires per month.

Oversaw daily operation of facility including upper level customer service, administrative and patient care duties.

Maintained a productive and professional environment

Promoted an excellent internal and external customer relations

Coordinated assignment of tasks to support staff

Assistant Instructor, Cambridge Nursing Academy, MD 2005-2007

Assisted with clinical skills on site

Helped/counseled students with written exams

Assisted with clinical skills off site

Human Resource Recruiter, Home Instead Senior Care 2004-2005

Hired Certified nursing assistants, nurses, cooks and enviromental services assocites

Screened employees

Planned employee orientation

Posted new jobs in employers website and local newspapers

Helped with clerical work in the office

Grants Technical Assistant, National Institutes of Health, MD 1997-2004

Reviewed grants

Attended group and out of town meetings

Trained new employees

Dealt with overseas researchers

Processed grants in a timely fashion

Unit Coordinator, Shady Grove Hospital, MD 1995-1997

Handled admission and discharge of patients

Transcribed and faxed prescription orders to pharmacy

Communicated effectively and providing assistance to callers

SKILLS/CERTIFICATIONS

Certified Assisted Living Manager

Certified Nursing Assistant

Certified Medical Technician

CPR, First Aid, & PPD Certified

Strong Computer Skills

Medical Terminology Knowledge

Customer Service skills

Clerical Assistant Skills

EDUCATION

Bachelor of Science: Healthcare Management/Business Administration

University of Maryland, MD

Master’s of Management: Human Resource Development(in school) University of Maryland

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