Customer Service Representative
Resume:
Sarah Vasquez
El Paso, TX ****4
************@*****.***
Career Objective: To obtain a position within Frontline National that will allow me to utilize my knowledge of business in a productive manner, to continue future growth.
Qualifications: I am a successful business professional with over 10 years of experience in various customer-oriented businesses. Being a self-motivated team member and able to work independently as well as with associates aides in my ability to maximize productivity. I am proficient in Microsoft Office programs and various government, financial, logistical software. I have extensive familiarity generating correspondence for government and contract professionals as well as individual monthly and annual reporting. With my extensive back ground working with Ft. Bliss contracts I feel I could be an asset. I am currently furthering my education working towards a degree in Business Management which I feel could only enhance my career going forward.
Employment:
Jul 2007 – Jul 2008 Pride Industries: Service Order Desk Supervisor: Ft Bliss Texas
• Service Order Desk Supervisor responsible for taking calls, emergency and appointments, for over 10,000 facility and housing units on Ft Bliss TX and outlying properties encompassing over 1,000,000 acres of land.
• Supervised over 7 employees in the disbursement of service orders to varying departments such as Electrical, Carpentry, HVAC, Roads and Grounds, Plumbing, Signs, Warehouse and housing contracts.
• Wrote monthly and annual evaluations for over 7 employees.
• Assisted in contract negotiations for varying new and old work requests for the Department of Public Works, Ft Bliss TX.
• Intermediate for Pride Industries and Ft Bliss, TX government contract negotiations.
• Worked with all contract trades regarding issues and demarcation disputes and consultations.
• Continuous contact with government and contract Quality Assurance Evaluators (QAE) to ensure all safety and hazardous concerns were compliant.
• Liaison with multiple government contracts ensuring all work was done meeting all requirements of Hazmat and QAE standards.
• Attended managerial briefings as needed for status updates and contractual requirements and conducted meetings as required.
• Involved in writing requirements for the Service Order Desk Clerks and the hiring of employees for the section as well as initial hiring fair for all trades, i.e., Electrical, Carpentry, HVAC, Roads and Grounds, Plumbing, Signs, and Warehouse.
Jun 2004 - Jul 2007 The Cube Corporation dba VT Griffin: Order Clerk II: Ft Bliss Texas
• Order Clerk II responsible for data entry into the Integrated Facilities Systems for Ft Bliss TX for over 100 employees.
• Collected information regarding deficiencies in work and data entry and forwarded to appropriate section supervisors.
• Assisted QAE in a 6 Sigma project in the revision of work instructions for the organization in accordance to ISO 9001-2000.
• Trained over 100 employees on revision of work instructions in accordance to ISO 9001-2000 standards.
• Maintained record of inventory and supplies for HVAC section, employees, and vehicles to include maintenance and updating of all equipment to meet ISO 9001-2000 and QAE standards.
• Maintained logs for Hazmat material for HVAC sections to ensure all standards were met.
• Secretarial duties such as, but not limited to letter writing for supply companies, ordering of material for employees and sections, phone calls, faxes and emails.
• Maintained contact with government and contract QAE’s to ensure all work was in compliance with government contract standards via time constraints and materials requested.
Apr 2002 – Apr 2004 Brokers Logistics LTD: Customer Service Representative: El Paso Texas
• Customer service representative duties to include, but not limited to receiving legal files, inventory control, shipping, and adjustment of inventory.
• Involved in a 6 Sigma project that entailed project planning and the establishment of systematic work flow processes.
• Recorded data in spreadsheets and graphic form to analyze data for statistical and operational purposes.
• Conducted telephonic and electronic audits of requestors to ensure all materials sent were correct and done as per the contract requirements.
• Secretarial duties such as, but not limited to scheduling, maintenance of calendar appointments, screened calls and visitors, composed correspondence for various departments and assisted in project activities as required by management.
Oct 2001 - Nov 2001 Robles Bracken, Coffman, and Hughes Law Firm: Receptionist: El Paso Texas
• Receptionist duties to include, but not limited to answering phones, greeting clients, filing and scanning case work, faxes and photocopies, etc.
• Secretarial duties such as, but not limited to scheduling and maintenance of calendar appointments and activities, screening of calls and visitors, independently composed correspondences as delegated, transcribed dictation of correspondences, reports and memoranda.
• Arranged meetings and conferences and assured all required materials were prepared and available upon request by management.
Mar 2001 – Jun 2001 Fort Knox Federal Credit Union: One-Ahead Teller: Elizabethtown Kentucky
• One-Ahead Teller ensured members were handled promptly, courteously and efficiently.
• Kept immediate supervisor and designated management fully and accurately informed concerning all work progress, present and potential work issues.
• Responded professionally to all inquiries, provided information within the scope of responsibility and referred calls as appropriate.
• Independently and consistently applied rules, regulations, policies, and procedures according to guidelines set forth by the organization.
• Handled confidential financial information with tact and discretion while examining for accuracy completeness, validity, and adherence to standards.
Jan 2000 - Jan 2001 Pioneer Military Lending, “THE Military Solutions Corp”; Customer Service Representative: El Paso Texas
• Customer Services representative duties to include inputting of financial loan information, closing of loans, and product sales.
• Collected payments and forwarded to correct facilities, and filed all legal loan documentation.
• Clerical duties such as, but not limited to greeting service members, screening phone calls, utilizing fax machines, emails, and photocopiers.
• Provided secretarial duties such as, but not limited to scheduling of appointments and maintenance of calendar events, screened calls and visitors for the department manager, arranged meetings and conferences and conducted meetings as required ensuring all material was prepared and available.
Education:
Oct 2009 – Current
• Obtaining degree in Business Management; Central Texas College, On-Line; Killeen, TX
Affiliations:
• 591st MP Company/Volunteer Co-Treasurer 2010-2011
• Harmony School Of Innovation/Volunteer 2010-2011
• Solomon Elementary School/Volunteer 2008-2010
References:
• Mike Tapia, Former Manager with Pride Industries and VT Griffin, 915-***-****
• Holly Mayfield, FRG Leader, 915-***-****
• Mark Mancini, Ret. SGM, 915-***-****
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