Sales Customer Service
Resume:
Charles G. Russ
Wesley Chapel FL 33543-6973
*************@*****.***
Objective
To work in a challenging and dynamic environment and to use my expertise within a goal oriented company that has future opportunities for advancement.
Professional Experience
Graybar Electric Company, Inc. St. Louis Missouri (Nov. 1973-Jan. 2005)
Substantial experience and outstanding skills in customer service and sales with 27 of 31 years being in branch, district and corporate management.
Responsible for an effective inventory and processes for customers while achieving company business goals.
Managed departmental reporting and lead cost savings improvements for business opportunities.
Supervised subordinates to negotiate and coordinate purchasing with corporate partner agreements.
Managed confidential personnel with human resources to include training and quality assurance.
Operations and administration management director for global customer project.
Experienced with budget development, allocation and report monitoring.
Coordinated with financial management with customer concerns and their resolutions.
CitiGroup, Inc. McLeansville, North Carolina (Apr. 2005-Aug. 2006)
Primary contact for sales and services of customer accounts. Offered customers an extensive array of cost effective services and products to enhance their personal being while increasing the company’s growth.
Coordinated with other departments about financial assistance and potential fraud.
Achieved a top 15 sales results on a regular monthly basis of over 1500 employees. A consistent sales leader within my business unit. Assisted with additional sales and team building to improve the business unit goals.
Shining Light Academy Baptist Church, Greensboro, North Carolina (Aug. 2006-Jan. 2011)
Responsible for managing 200 students, staff, payroll and activities related to the school.
Managed the human resources responsibility of 30 teaching staff, 15 non-teaching staff and students of various ages from kindergarten (K-3) to 12th grade.
Wrote and implemented school policies, student and employee handbook and procedures.
Strengths
Leadership, strategic planner, efficient supervisory and management abilities.
Appropriate and exact delegation to staff members. Able to multi task.
Enjoy the value of working with people as a mentor and seeing them achieve their goals.
Coordinate continuous improvements with employee and management teams to develop vision, skills and confidence in their ability to examine work processes, create solutions.
Committed to producing high quality performances that are on time, within the scope, detail oriented and always striving for error-free results.
Skills
Excellent communications and written skills in English to deliver precise points.
Have expertise in using computers and have a good working knowledge with the usage of Microsoft Office Word, Excel, Outlook and Power Point.
Education
Graduated from Tampa Catholic High School in 1973, Tampa, Florida.
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