Project Manager Customer Service

Barbara J. Conover

*** ********* *****, *****, ** 08310

****.*******@*****.***

267-***-****

Executive assistance, administrative support, project management, grants administration, customer service and event management

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Skills:

• Microsoft Office, including Excel, Word, Access, Project Manager & Powerpoint; Paint,

Dreamweaver, HTML, XHTML, CSS, Alice & various other programs

• Formulation of policies and procedures, proposals, newsletters, report writing

• Effective contract negotiations, budget preparation, accounting procedures, trainer

• Project management, contract management and follow up

• Effective customer service, correspondent, meeting & event planning/organization

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Professional Experience:

Project Manager, September 2005 – April 27, 2011 (grant completion)

Center for Visualization

– Purdue University, West Lafayette, IN

– Saint Joseph’s University, Philadelphia, PA

• Working with grants from the National Science Foundation, manage grant budgets to verify accurate distribution of funds, expenditure controls, approve payments within guidelines, preparation of budget reports, trend analysis

• Assist in preparation of budgets for grant application; library research toward foundation and grant possibilities

• Day to day interface with faculty and instructors served by the grants; data management; develop and conduct surveys to obtain measurable data, provide statistical analysis; prepare assessment materials and oversee collection of data

• Representing the Alice Team, identify and nurture community of over 3,000 instructors for grant projects, including extensive correspondence, research, and production of quasi-monthly newsletter

• Active voice in product promotion in online communities, blogs; contact initiation with schools and development of relationships; constant follow up

• Plan and execute multi-day special events, conferences, symposia and workshops; source, prepare and review RFPs within budgetary limits; locations, transportation, catering, signage, displays, internet, AV, printing and special needs; arrange accommodations, travel, fees collection, registration, materials, publicity and on-site administration; speakers, stipends, networking events, vendors, book distribution, evaluations.

• Meeting Planner / Organizer for events include:

o 3 annual conferences for the Computer Science Teachers Association (CSTA): 2008 (San Antonio, TX); 2009 (Washington, D.C.); 2010 (Google Hdqtrs, CA);

o Alice programming training workshops throughout the U.S. (Cal State Dominguez Hills, Disney Orlando, Las Vegas, Chicago, Georgia Tech, among others), including the Alice Symposium at Duke University.

Athletics Supervisor (Part Time), April 2006 - present

Saint Joseph’s University, Philadelphia, PA

• Supervisor for recreation, training facility and Hagan Arena

Benefits and Salary Administrator, August 1998 – September 2005

Saint Joseph’s University, Philadelphia, PA

• Counsel faculty, administration, staff and unions in matters of benefits, retirement, salary administration, leaves, workers compensation, etc.

• Initiate and participate in surveys; preparation of statistical reports

• Participant /lead in multiple university and outside committees

• Orientation of new employees involving company policies and procedures; exit and retirement counseling

• Prepare, write, review procedures and operating manuals, forms and booklets

Human Resources Manager, Information Network Systems, Ivyland, PA

Consultant, Redi-Search, Richboro, PA

Employee and Community Relations Manager, Siemens-Allis Corporation, Iselin, NJ

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Education

• Graduate studies, Industrial Relations & Labor Law, Rutgers University, New Brunswick, NJ

• BA, Liberal Arts and Education, Rutgers University, Camden and New Brunswick, NJ

• Certificate in Human Resources Administration, Villanova University, Villanova, PA

• Certificate d’Etude, L’Institute Catholique, Paris, France (through Lehigh University)

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Certifications and Affiliations:

• IRB Human Subjects Research Certificate

• State of New Jersey, K-12 Teaching Certificate

• PHR

• SHRM

• Kappa Delta Phi

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