M.B.A. in Human Resources

LASHONDRA RENEE PARHAM

**** ***** *********, *******, ** 60619 • 773-***-**** • ***********@*****.***

SUMMARY OF PROFESSIONAL QUALIFICATIONS

Dedicated professional seeking a Human Resource position that will utilize acquired educational knowledge and skills to enhance continued growth of organization.

• Self-starter, able to work independently as well as a cooperative team member

• Highly ambitious and eager to master multiple aspects of business operation

• Comfortable working in a fast paced, high stress environments that depends on efficiency and accuracy

• Able to communicate effectively with peers and staff

EDUCATION

American InterContinental University Hoffman Estates, IL

Master of Business Administration July 2009

• Concentration: Human Resource Management

Northern Illinois University DeKalb, IL

Bachelor of Science in Communication December 2003

• Emphasis: Organizational and Corporate Communication

PROFESSIONAL EXPERIENCE

HSBC Mortgage Services Elmhurst, IL

Operations Specialist, Collateral Management November 2005–January 2009

• Acted as liaison between HSBC Mortgage Services and its investors and sellers

• Updated database of customer information and identified paid, miscellaneous or unidentified documents into BIS software in timely manner

• Handled processing of daily mail delivered from seller/investors

• Performed daily customer search to ensure that correct documents were entered in proper files

• Supervised several employees in India on migration initiatives which led to earning Associate degree from HSBC Peak University

Household International/HSBC Mortgage Services Elmhurst, IL

Operations Associate August 2003–October 2005

• Conducted monthly audits of file room and updated paid in full documents

• Arranged documents for organized filing

• Handled retention and management of legal documents while maintaining level of flexibility and speed

• Participated in special projects needed to meet departmental and company goals such as audits of misplaced documents, files, and production

United Marketing Group DeKalb, IL

Customer Service Representative March 2000-February 2001

• Mastered total customer satisfaction by passing all call audits

• Provided information to customers regarding accounts

• Performed updates on customer accounts

• Received inquiries via Automatic Dialer

TECHNICAL SKILLS

• People Soft General Ledger

• MS Office

• MS Project

• Lotus Notes

• Bulk Information Systems

• MortgageServ

• Panagon

• Type 45 wpm

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