Customer Service Marketing

ERICA C. MCGEE

• *****.******@*****.*** • 770-***-****

Innovative and dynamic Marketing Coordinator highly skilled in creating, editing, producing, and marketing top notch advertising materials and communications programs, developing and implementing overall operational excellence, and superior relationship-building with customers, vendors, staff, and management.

HIGHLY CREATIVE ● CLIENT SERVICE ● MARKETING COLLATERAL ● TEAMING

SUMMARY OF QUALIFICATIONS

•Professional and energetic with over 10 years of accomplishments and experience with comprehensive business services, streamlining programs and processes, developing promotional materials, and providing exceptional customer/client service resulting in achieving recognition for superior performance.

•Excellent written and oral communication skills; strong in writing, editing, proofreading, and presentation.

•Performance and productivity-driven with a balance of creative and analytical skills; highly organized and deadline oriented with exceptional interpersonal skills, high ethical standards, and integrity.

•Resourceful self-starter working well independently and with multidisciplinary teams; innovative and effective problem solver and master multi-tasker.

•Computer Proficiencies: Microsoft Office (Word, Excel & PowerPoint), Mac OSX, Internet Explorer, Outlook, Quicken, and QuickBooks Pro.

PROFESSIONAL EXPERIENCE

EXECUTIVE ADMINISTRATIVE ASSISTANT/BOOKKEEPER March 2011-Present

MCGEE CPA GROUP Avondale Estates, Georgia

Full service tax, accounting, consulting, and business services firm.

•Founding member of this family-owned company; excels in creating and maintaining accurate and efficient administrative and documentation systems including improved billing and invoicing processes, indexing, filing, and offsite secure storage.

•Facilitates open lines of communications between executives and administrative staff resulting in streamlined office operations and improved project outcomes.

•Prepare and process invoices through QuickBooks Pro.

•Reconciliation of bank accounts associated with business operating entities.

•Compiles reports to show statistics, such as cash receipts and expenditures, accounts payable and receivable in addition to profit & loss.

•Establish and manages individual client accounts.

•Administers payroll checks and direct deposit information and transmits electronic files for weekly payroll.

•Develop and monitor profiles on social and professional networking websites so that the business can be promoted and the direct contact with clients can be created.

PATIENT SERVICES COORDINATOR December 2007-March 2011

EMORY HEALTHCARE Atlanta, Georgia

The largest and most comprehensive hospital system in Atlanta.

•Ensured exceptional patient service as liaison and coordinator with health care providers, staff, family members, and other associates within Emory Healthcare.

•Streamlined the patient check-in process by eliminating non-essential activities that created long wait times.

•Key contributor to the annual hospital fundraiser; achieved the highest donations to date.

•Received consistent recognition and mention in press agency surveys for excellent performance and contributions on behalf of patient satisfaction and process improvements.

•Self-directed in patient problem resolution, sought expert advice, and collaborated with various departments.

•Key contributor of patient issue information in bi-monthly committee meetings; participated in leadership training.

PROPERTY MANAGER January 2006-August 2007

MCGEE PROPERTY MANAGEMENT Loganville, Georgia

Property managers of commercial and industrial real estate.

•Established and incorporated the company and provided comprehensive business operations management of a homeowners association with 119 members.

•Developed a variety of marketing materials for client properties including print and email advertisements, flyers, virtual tours, and website listings.

•Assessed and filed liens for clients, compiled monthly financial reports, and managed all recordkeeping.

•Chaired monthly meetings to discuss financial standings and community issues and events.

MARKETING COORDINATOR January 2004-October 2004

CURTIS 1000 Duluth, Georgia

Provider of state-of-the-art direct marketing services and print communications management.

•Authored articles for the Sales and Marketing Update in collaboration with the Vice President of Marketing and Business Segment Manager; promoted product knowledge and selling skills.

•Assisted in the creation and dissemination of corporate promotional materials and execution of communication and marketing strategies.

•Edited and proofread miscellaneous letters, reports, and other materials.

•Fostered client and vendor relationships, provided oversight and negotiated contracts, evaluated new products, samples, promotional opportunities, and special pricing programs.

•Coordinated special projects/events, as needed.

VIDEO PROMOTIONS/SALES 2004

ZODIAC FISHGREASE Atlanta, Georgia

Provider of video direction.

•Created innovative marketing and advertising materials for film maker and music video director.

•Promoted the work of the music director; coordinated with independent and major record labels and music video production division resulting in pre-production projects.

•Successfully opened communication/promotion channels through effective vendor sourcing and negotiations and direct mail campaigns.

ADDITIONAL EXPERIENCE

•President and Board Member, Homeowners Association, Loganville, Georgia, 2003

•Focused on studies and raising children, 2001-2003 and 2004-2006

•Accounts Receivable Clerk, CIT/Tyco, Atlanta, Georgia, 2000-2001

•Marketing Coordinator, Cordele Arts, Atlanta, Georgia, 1996-2000

EDUCATION

BACHELOR OF SCIENCE - MARKETING Anticipated Completion 2013

GEORGIA GWINNETT COLLEGE Lawrenceville, Georgia

ASSOCIATE OF SCIENCE - BUSINESS 2007

GEORGIA PERIMETER COLLEGE Atlanta, Georgia

PROFESSIONAL TRAINING

Professional training includes courses in problem solving, leadership, customer service, and quality. (2010 – present)

Contact this candidate