Customer Service Human Resources

F. Dale Willson

**** ** *** *, ****** TX ***** Phone: 512-***-**** E-Mail: ******@**.***

Objective

To obtain a position that will enable me to use my strong organizational skills,

educational background, and ability to work well with people.

Experience

S & D Quality Construction September, 2006 – Present

Owner – Residential remodeling and landscaping contractor.

Compass Bank/BBVA December, 2007 – July, 2008

Commercial Lending Trainer – Responsible for the training of commercial lenders and their assistants.

• Developed and delivered via distance learning, a weekly supplement for credit analysis training

which prepared college graduate, new hire lenders for lending careers

• Participated in the development and delivery of integration training for lenders and support staff

located in Texas, New Mexico and Alabama

Texas State Bank/BBVA July, 2004 December, 2007

Vice President/Training & Employee Development – Responsible for training needs assessment,

development and delivery for the state of Texas. Reported to the Director of Training.

• Delivered soft skills and leadership training to new and prospective managers

• Developed and delivered a two day New Employee Orientation which included policies regarding

BSA compliance, Safety and Security and Harassment/Diversity Training

• Delivered a half day corporate culture introduction across the state when the bank was purchased

by BBVA

• Developed and delivered technology training including Excel, WordPerfect and PowerPoint

• Handled vendor selection and installation/implementation of state wide video conferencing

capability

American Institute of Banking January, 1992 July, 2003

Instructor Taught Principles of Banking and Accounting I & 2 to bankers

Community Bank & Trust February, 1995 July, 2004

Vice President – Reported to the Chairman/CEO and responsible for the bank’s investment portfolio,

space planning/build outs and Director/special events.

2

• Produced monthly board of directors financial reports and corresponding presentations, and all

other arrangements including catering, logistics for the monthly BOD meeting

• Monitored and managed all aspects of the bank’s investment portfolio; including assets pledged

to collateralize municipal deposits and Asset/Liability Management

• Compiled results of internal customer service surveys to prove the achievement of

departmental/individual goals for eligibility in annual incentive compensation program

• Developed and produced a monthly online intranet based employee newsletter

• Handled the build out and design/décor for multiple stand alone banking branches as well as the

executive offices and corporate trust department

• Planned and coordinated all preparations for the annual employee holiday party which included

catering, celebrity entertainment, private Board of Directors/Special Guest receptions and gifts

for over 800 attendees

• Led integration teams for numerous bank acquisitions

First National Bank September, 1990 February, 1995

Senior Vice President/Controller Responsible for the bank’s accounting, reporting, investment

portfolio and human resources functions.

• Planned and managed all aspects of the addition of the bank’s first two branches

NCNB (And Predecessors) September, 1975 August, 1990

Vice President – Started as part time mail clerk and enjoyed progressive promotions to Cashier.;

responsible for diversified human resources, accounting, financial reporting and customer service

functions

• Implemented bank’s first automated payroll system

• Created first excel spreadsheets to simplify budgeting process

Education

Lamar University

1983 Bachelor of Business Administration, Accounting Major

Also completed numerous Adobe Photoshop seminars, Train the Trainer sessions and bank specific

training opportunities.

Contact this candidate