resume

** ******* **., *********’s Hills, Signal Village, Taguig City Mobile # +639*********

Email address: *****.********@*****.***

Ramiro T. Valencia

Work Experience

Sept 2007- February 2008 RightSize Pasig City

Outbound Sales Specialist

Directly reports to the President of RightSize;

Develops accounts in Southern California by researching prospective clients from Manila Office through cold calling and email sending, etc.;

Books conference calls and meetings to meet the clients myself in the US;

Engages in conference calls to identify client requirements;

Coordinates with solution delivery group to identify appropriate solutions to the client’s requirements; and

Submits proposals, does follow up calls and closes deals and ensures the continuity of business

March 2007- Sept 2007 ProV International Makati City

International Account Manager

Directly reports to the CEO of the Global Organization;

Develops accounts in Europe by researching prospective clients from Manila Office through cold calling and email sending, etc.;

Books conference calls and meetings for the CEO;

Engages in conference calls to identify client requirements;

Coordinates with solution delivery group to identify appropriate solutions to the client’s requirements; and

Submits proposals, does follow up calls and ensures the continuity of business

July 2006–March 2007 Sitel Philippines Inc. Mandaluyong City

Customer Service Professional

Attended to concerns of Customers especially regarding activation of the account; Did cross selling add-on products (Outstanding Sales Person for 4 months)

June 2004- June 2005 STC Solutions Makati City

Collections Associate

OUTBOUND – Collected debts for the client

INBOUND – Attended to all Customer’s issues in inbound calls

Aug 2003- June 2004 Telco Consulting & Mgmt. Inc. Makati City

Customer Service Assistant

• Made outbound calls to American household and convinced people to volunteer for a non profit organization in the United States. Asked for a donation for the same organization.

• Became one of the agents for the Debt Management Services with the responsibility of making outbound calls to American clients and asking them if they would like to consult with Debt Management Services Specialist for debt consolidation.

Nov. 2000-Feb. 2001 Saztec Philippines Inc. Paranaque City

Document Analyst

Helped in the creation of library programs in Danish National Botanical Library; analyzed library documents by coding and encoding them in the computer.

March 24- May 31 1994 Department of Foreign Affairs Pasay City

Assistant Clerk

• Assisted the staff in organizing and putting in order the passport records in the Records Section

• Assisted the staff in releasing of passports applications in Releasing Section.

Education 2005 Philippine Law School Pasay City

• Bachelor of Laws

1992-1996 University of Santo Tomas Manila

• Bachelor of Arts Major in Political Science

Organizations Paralegal Society of the Philippines

• Member of the PLSP, an organization of the law students around the Philippines.

Bantay Katarungan

Former Member of the monitoring team of BK, a nonprofit organization of law students and professors headed by former Senator Jovito Salonga and former Sec. Sedfrey Ordonez.

Scholarship Grant Institute of International Education sponsored by The Starr Foundation.

Civil Service Grades Career Service Subprofessional 87.04%

Career Service Professional 84.59%

Reference 1. Ms. Chalk Bareng

Programmer

RightSize

Mobile Number: +639*********

2. Ms. Geraldine De La Cruz

Operations Manager

ProV International

Mobile Number: +639*********

3. Ms. Raine Villarba

Team Manager (MAA)

Sitel Philippines Inc.

Mobile Number: +639*********

4. Mr. Vince San Jose

Team Manager

Sitel Philippines Inc.

Mobile Number: +639*********

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