Customer Service Control

Aaron Arellano

Electronics Engineering Resume

**** ****** ****, *** **** • Plano, Texas 75025

972-***-**** • **************@*****.***

EDUCATION

DeVry University, Irving, Texas June 2012

Bachelor of Science in Electronics Engineering Technology

3.78 /4.0 GPA (Dean’s Lists 2008-2012)

SCHOOL PROJECTS

Senior Project: • Designed and implemented embedded, wireless and PC controlled surveillance robot that integrates motion sensors, servos, Zigbee modules, motors and microcontrollers programmed in C language and LabView as main GUI interface. As a result our team received the National Innovation and Impact award for best project idea.

Other Projects:

• Programmed microcontroller in C to control DC motors, sensors, PWM, including opto-oscillators, op-amps an HBridge, and other circuitry design.

• Programmed PLC to control traffic lights by automatic time intervals or direct signal control using HMI panel over Ethernet connection.

• Implemented control system using pressure sensor, current sensor and relay to allow full control over the air compressor through PLC/HMI and LabView.

• Develop LabView thermostat program to control AC unit temperature using relays, resistors and fans for AC cooling and heating simulation.

•Create LabView program to monitor water tank pressure and be able to calculate total tank volume and height using the data acquisition and a wired 4-20mA current loop sensor.

SOFTWARE SKILLS:

• Proficient with Labview, C and C++, Ladder logic programming, RSLogix500, Windows Xp-Windows 7, MS-Office suite (Excel, PP, Word), Visio, Corel Draw, CodeWarrior, DOS

•Familiar with: Assembly language, IAR, Eclipse, Visual Studio, Java, Unix/Linux, Mac OS, Matlab, Altera VHDL programming and OrCad.

HARDWARE SKILLS AND COURSE RELATED WORK:

• Hands-on experience in Electrical Lab Equipment • Embedded Microcontroller Architecture

• LAN experience (Hubs, Routers Servers) • Digital and Analog Systems

• Experienced in computers hardware and software • Experience in electronic design and troubleshoot

• Wireless Communication Systems • Cisco routers, Sub-net and programming.

• Control Systems Analysis and Design • Signal Processing

OTHER SKILLS:

• Excellent verbal/written communication skills • Ability to maintain focus on goals and projects

• Designing and programming skills • Customer service/Interpersonal skills

• Strong leadership and teamwork • Excellent attitude towards problem solving

• Active, adaptable, creative, patient and positive • Ability to multitask and work under high pressure

• Fast learner, Detail orientated • Bilingual: Spanish/English

WORK EXPERIENCE

Netstream International Inc. Garland, Texas January 2010-Current

Computer Technician

Test and fix to component level different electronic devices

Troubleshoot and repair servers, laptops, switches, TFT systems and enterprise network devices

Solved hardware problems on thermal printers, and IP switches resulting in a 90% recovery rate

Trained and supervised other employees to follow testing and disassembly procedures

Interact with customers to provide technical support and provide in-house Help Desk support

Wistrom Infocomm. Grapevine, Texas May 2009-Nov 2009

Laptop Technician.

Worked in a Lenovo/HP warranty repair center troubleshooting and replicating customers problems resulting in multiple repairs of different laptops daily

Maintained records of repairs, ticket information and parts used.

Successfully keep with company standards of quality and deadlines for repairs.

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