April N. Dunmore
Bloomfield, NJ 07003
Objective: To secure a responsible position with a progressive company that will utilize my skills and my experience, while providing further experience and growth opportunities.
Experience:
2010-2012 Advance Waterproofing Co., Inc.
Receptionist
Answered busy phones
Scheduled appointments
Followed-up with customers for outstanding payments
Filing
Prepared job proposals
Paid bills
Payroll
2010 United States Census 2010, Nutley, NJ
Call Center Representative
Conducted interviews (via phone) to ensure completion of Census questionnaires
Identified, researched, and resolved the home-owner issues using the computer system
Followed up on home-owner inquiries if not immediately resolved
Recommended process improvements
Other duties as assigned
2006-2008 Grove Pharmacy, Montclair, NJ
Customer Service Representative
Cashier provided check-out services; cash handling
Provided customer assistance via phone and in house
Provided gift wrapping services
Filled balloon orders
Answered busy phones
Stocked shelves
Store maintenance light cleaning duties
Education:
2011-Present Essex County College, Newark,NJ
Music Major
2008-2009 Essex County College, Newark, NJ
Liberal Arts Program
2004-2008 Montclair High School, Montclair, NJ
Diploma
Skills: Typing, Word Processing, answering phones, handling cash, courteous customer service, knowledge of Microsoft Word, Power Point, Quick Books, and use of the Internet
References: Available upon request