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Human Resource Manager

Fort Wayne, IN, 46865
September 28, 2008

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Marcia Thrower

***** ********** ** * Fort Wayne, IN * 630-***-**** * *************@*****.***


Objective --------------------------------------------------------------------------------------------

Banking, Finance, Mortgage or Insurance position allowing me to use my excellent customer service skills and my tremendous work experience to its peak ability.

Profile -----------------------------------------------------------------------------------

Motivated, team oriented, problem solver, mentor and trainer with extensive number of year’s experience. I have the previous privilege of supervising up to 35 employees and shaping their abilities to further the success of our company and their future careers. I not only felt the rewards of helping other people, but found it a great learning and developing experience for myself. I have a strong background in deal structuring and alternative options thinking.

Skills Summary -----------------------------------------------------------------------

• Management

• Customer Service

• Training

• Deal structuring

• Accounting and financial statements

• Credit risk analysis

• Property risk analysis

• Manual and automated underwriting abilities

• Government underwriting and DE approved with LAPP abilities

• Computer savvy

• All levels of documentation underwriting

• Office maintenance

Professional Experience -------------------------------------------------------------

Management/Customer Service/Mentoring

1. Managed and maintained all branch functions including; performance reviews, office supply ordering, new hires and employee counseling, training employees, policy and procedure creations and enforcement.

2. Deal structuring and scenario questions. Customer service issues and resolution. Worked as an active go between for sales and operations staff members. Worked to keep the relationship between sales and operations at a good working level with strong team work environments.

3. Provided all the training for my employees. Developed strong interpersonal skills and the ability to develop listening skills and implementing of policies and procedures.

4. All branch operations from loan origination to loan funding/shipping. Product and services cross selling.

CONT’D from page 1

Risk Analysis/Banking

1. Strong background with Fannie Mae and Freddie Mac guidelines. Manual and automated underwriting abilities. Have underwritten A-C paper loans. HUD approved with Chums ID number R483. VA LAPP experience, no designation at this point, but working towards. Have previous signing authority up to $1.5 million. Strong property evaluation abilities. Experience with all levels of documentation including full personal and corporate tax returns. Experience with multiple state requirements and compliance regulations. Strong flexible underwriter with the ability to think outside the box while maintaining loan salability. Extensive deal structuring and product/policy mentoring.

2. Cash flow analysis experience. Accounting experience with balancing skills. Strong computer skills and banking product knowledge. Teller management experience and security background. Excellent customer service experience.

Work Experience----------------------------------------------------------------------

• Wells Fargo – Senior Underwriter –Lombard, IL – 03/08 to Present

• Countrywide Home Loans – Senior Underwriter - Lisle, IL – 10/2005 to 12/2007

• Waterfield Mortgage – Senior Underwriter -Fort Wayne, IN – 5/2005 to 8/2005

• Greenpoint Mortgage Funding – Underwriting Manager - Atlanta, GA – 11/2000 to 3/2005

• NCS Mortgage Company – Senior Underwriter - Atlanta, GA – 5/1999 to 11/2000

• Homebanc Mortgage Company – Senior Underwriter - Atlanta, GA – 3/1996 to 5/1999

• Countrywide Home Loans –Assistant Branch Manager - Roswell, GA – 2/1995 to 3/1996

• Waterfield Mortgage –Underwriter - Fort Wayne, IN – 1/1992 to 2/1995


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