Manager Customer Service

JIM JASPER

**** ***** ***** ***

Batavia, Ohio **103

Home: 513-***-****

Cell: 513-***-****

*********@*****.**.***

OPERATIONS / PRODUCTION / MANAGEMENT

Result driven, quality focused professional with exceptional skills in managing and planning full cycle, on time projects. Twenty year proven record demonstrating consistent achievement of objectives and exceeding expectations. Self motivated leader with strong communication and service skills and a dedication to organizational goals.

Core Knowledge & Skill Areas:

• Project Leadership • Customer Relationships • MRP/ERP/SAP

• Team Building • Cost Reduction/Avoidance • Material Management

• Strategic Planning • Process Improvement • Inventory Control

• Planning & Scheduling • Lean Manufacturing Practices • Safety Standards/ Compliance

PROFESSIONAL

EXPERIENCE Spectra-Tech Manufacturing Inc., Batavia, Ohio 2007 – 2012

PRODUCTION MANAGER

Responsible for managing all areas of the manufacturing process including assembly, solder, product testing and shipping/receiving. Planned, organized and consistently monitored productions schedules for first and second shift production. Reduced related costs whenever possible while ensuring all products were produced on time with the utmost quality. Responsible for hiring, training and scheduling of all production staff consisting of 45 employees. Effectively managed a 1.8 million dollar inventory with annual sales of 15 million. Scheduled daily cycle counts and managed the annual physical inventory. Effectively interacted with purchasing, program managers and the quality department to ensure all customer and company requirements and needs were met.

Kibler Lumber, Mt. Orab, Ohio 2003 - 2007

REGIONAL MANAGER

Regional manager for 3 retail home centers with over 20 million dollars in annual sales. Responsible for profit attainment, financial and operational planning, payroll, employee performance, P&L and all day-to-day operations. Tracked, measured and monitored retail store performance. Hired, trained and scheduled retail staff of 60 employees to provide excellent customer service and met sales goals set by the company. Supervised purchasing and warehouse staff to ensure timely and accurate receipt of goods. Strictly managed daily cycle counts, receiving variances, and quality of inventory. Monitored and maintained accurate inventory controls. Shared my building supply, retail marketing and personnel knowledge and skills to all store managers while maintaining a focus on key areas such as profit & loss management and training.

Owensville Supply, Owensville, Ohio 1999 - 2003

STORE MANAGER

Store manager responsible for the day-to-day operations of a building supply and hardware store employing a staff of 40 employees. Planned, organized and tracked improved inventory management and budget/cost controls. Evaluated personnel skills/abilities and implemented specific training where needed.

Contractors Warehouse, Cincinnati, Ohio 1992 – 1999

WAREHOUSE MANAGER

Warehouse manager for a multi-million dollar hard line and specialty home improvement retailer. Responsible for leadership, financial performance, inventory management and administrative functions of the company supervising seven department managers and over 80 employees.

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