Customer Service Manager

*** ***** ***** *****, ** 75002972-***-**** *.*****@*****.***

Kathy Waldrip

Professional Highlights

Highly motivated, responsible individual with proven technical problem solving resolution, and Customer Service skills • Focused on excellence in job performance, and teamwork to obtain optimal results • Proficient in handling simultaneous projects, and meeting deadlines effectively within demanding environments • Excellent interpersonal communication, office efficiency and organizational skills

Professional Highlights

Office Manager-Dispatcher/ Dagen Plumbing

• Dispatcher for ten Plumbing Service Technicians

• Accounts payable and receivable for all office accounts

• Maintained accounts by using Quick Books

• Implemented scheduling tool for a more efficient scheduling work load distribution

• Answered all incoming customer calls with mutil-line phone

• Addressed all customer service concerns as related to scheduling and quality of workmanship

Executive Escalations/Access Resolution

Maintained and updated multiple internal databases and achieved 100% monthly customer satisfaction

Internationally recognized ISO 9001 certified from 2002 for regulatory compliance

Turn key executive level escalations for circuit installs, following request from the beginning of the installation to end billing process

Outstanding performance award from Senior Management 1999 – 2002

Chosen as committee leader for key decision making regarding new employee training manual as well as internal database changes for efficiency

Office Manager

Insurance verification of over 25 patients daily

Oversight of eight schedulers, eight front office employees, and 10 Physical Therapist employees while ensuring all employees provided 100% customer satisfaction

Scheduling of over 50 patients daily

Maintained all patient files with knowledge in medical terminology

Entered all pertinent medical/ patient information into _____ system

Experience working with multi-line phone system (inbound and outbound)

Collections of past due accounts resulting in the collection of over $5,000 monthly

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