Customer Service Medical Assistant

NAYDA LARA

***** ******** *****

EL MONTE, CA. 91732

Phone: 626-***-****

Cell: SAME

E-Mail: ***********@*****.***

Professional Background

LVN WITH EXPERIENCE IN HEALTHCARE. SKILLED IN PROVIDING QUALITY CARE IN ACTIVITIES OF DAILY LIVING.

Skill Highlights

Policy and program development

Clinical experience

Hospice and palliative care experience

Clinical training

ER experience

Bilingual (Spanish)

Strong medical ethic

In- and out-patient care

Patient-focused care

Infection control standards

Mobility assistance

Feeding assistance

Patient evaluation/intervention

Strong clinical judgment

Critical care nursing

Problem resolution

Enthusiastic caregiver

Professional bedside manner

Phone communication

Prioritizing/managing deadlines

Patient/family focused

California Licensed Vocational Nurse (LVN)

CPR certification

Accomplishments

Assessment

Executed full patient assessments, including NG and G tubes.

Documentation

Ensured charting accuracy through precise documentation.

Family Support

Provided support to families through education on procedures, regimens prevention and care.

Implementation

Assisted in implementation of new tracking system that resulted in improved patient care.

Documentation

Documented patient information obtained from intake interviews.

Training

Trained team of staff nurses in medical office procedures to ensure consistent quality of care.

Professional Experience

October 2006 to October 2009

GLADSTONE CARE & REHAB GLENDORA, CA.

CNA

Liaised between patients and nurses to ensure patient comprehension of treatment plans. Performed patient care, showers, feeding, transfers, reposition every 2 hours communicated any abnormalities to lvn. Assit lvn with patients and family members on proper discharge care. Provided necessary health education training for patients.

August 2000 to August 2005

PHM DIAGNOSTICS WOODLAND HILLS, CA

CUSTOMER SERVICE REPRESENTATIVE

Provide appointments for patients that got injured at work. Schedule MRI, CT, X-RAYS and all the necessary appointments for patients to be evaluated. Worked with insurance companies and Dr's office to provide the best patient care possible.

July 1990 to August 2000

MEDICAL EVALUATION SPECIALISTS LOS ANGELES, CA

MEDICAL ASSISTANT/APPOINTMENT DESK

Welcome patients, take vital signs, take patients history and prepare for Dr's evaluation, assist Dr. in scheduling patients for future testing, take ekg and urinalysis. Liaised between patient and Dr. to ensure patient comprehension on evaluation. Worked answering phones and scheduling future evaluations for new and old patients.

Education and Training

2010 CES COLLEGE BURBANK, CA

LVN NURSING

Certifications

BLS/CPR certified through American Heart Association & IV THERAPHY CERTIFICATE

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