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Customer Service Technician

Huntley, IL, 60142
August 21, 2012

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***** ***** ****** ***

Huntley, IL **142



To obtain a fast-paced, technology-based position where I can develop, install, and repair computer networks while utilizing my technician experience and education in computer networking.


DeVry University – Addison, IL Graduated: October 2011

Associate of Applied Science in Network Systems Administration

Lincoln Technical Institute – Norridge, IL Completed: September 1996

Certificate of Completion in Automotive Technologies and Shop Management


• Used Microsoft Windows 95, 98, 00, 02, NT, XP, Vista, Windows 7, and Macintosh operating systems

• Worked with Norton and McAfee Anti-Virus

• Used Microsoft Excel, Word, Outlook and Outlook Express

• Experience includes data entry, ADP, EDS, Reynolds and Reynolds, and Alldata




Thomas Services Inc. September 2011-Present

Technician Level 2

• Install and Repair Lottery Instant Ticket and Quick Pick Ticket machines as well as satellite, cellular and LAN communications systems

• Perform routine maintenance on Lottery machines

• Supervisor’s Lead Technician and was sent on more complicated jobs and training technicians

• Completed special projects

• Maintained inventory levels in a remote storage depot for multiple technicians

Claire’s (Robert Half Technologies) August 2011

PC Desktop Technician

• Disassemble, move, and reassemble computer towers and peripherals

• Help troubleshoot minor desktop issues

Comcast – Elmhurst, IL July 2006 – August 2010

Communications Technician Level 3

• Install and repair cable television, high speed internet, and VoIP phone systems for residential and commercial customers

• Explained how Comcast’s services and products work to customers

• Worked with Windows 95 through Windows 7 and Macintosh operating systems as well as McAfee Anti-Virus

• Supervisor’s Lead Technician for troubleshooting PCs and internet connectivity issues

• Train new technicians how to perform their normal duties by Comcast’s standards

AutoZone – Naperville, IL June 2005 – March 2009

Senior Sales

• Performed customer service functions and answered phones

• Looked up, pulled, and answered question about parts

• Cleaned the store and stocked shelves

• Installed head lights, batteries, and windshield wipers

• Helped the commercial side of the store by delivering and picking up parts from commercial customers as needed

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