Customer Service Manager
Resume:
FARHAD ANAMIOLYA
Houston, TX *7094
************@*****.***
Professional Skills
Client relations, retail customer service, staff supervision, classroom leadership and management, cultural consultant, music education, professional dance, traditional and classical opera singing.
Multilingual in Azeri, Farsi, Turkish, & Russian.
Education
1998-2003 Baku Musical Academy (BMA) (Hajibeyov Azerbaijan State Conservatoire), Baku, Azerbaijan. Bachelor of Arts in Music and Vocal Performance. Course work focused on music instruction, music theory, and operatic style singing.
2001- 2003 English Learning Center, Baku, Azerbaijan. Intense English as Second Language training with a focus on spoken language.
1996-1997 Azerbaijan Choreographic School, Baku, Azerbaijan. Teacher Certificate in the fundamentals of classical performance and advanced Azerbaijani folklore dance, with a focus on technique.
1994-1996 English Learning Center, Tabriz, Iran. Intense English as Second Language training.
Employment Experience
Feb. 2012-Present Truck driving for Brite Logistics Inc.
Apr. 2006-Feb. 2011 Customer Service Supervisor, House Calls Pharmacy, Albany, NY. Responsible for management of customer relations and coordinating general pharmacy duties including daily sales, data entry, ordering, and stocking.
Aug. 2007-Aug. 2008 Family Support Services Instructor, US Committee for Refugees and Immigrants Albany, Albany, NY. Provided classroom instruction to refugee families on communication and problem solving skill through family strengthening activities.
Oct. 2006-Aug. 2008 ESL Instructor, US Committee for Refugees and Immigrants Albany, Albany, NY. Provided weekly beginner and intermediate English as Second Language instruction to refugees. Developed and revised classroom curriculum to meet the needs of students.
Aug. 2005-Mar. 2008 Interpreter, US Committee for Refugees and Immigrants Albany, Albany, NY. Worked as primary Turkish and Farsi interpreter for resettled refugees and assisted USCRI Albany staff in case management of refugee populations from Russia, Afghanistan, and Iran.
Nov. 2005-Mar. 2006 Shift Manager, McDonalds Corporation, Albany, NY. Led and supervised McDonalds’ crew in basic restaurant operations, assured customer satisfaction with product, basic crew supervision, and ensured a respectful workplace in the restaurant.
Nov. 2004-Mar. 2005 Dance Instructor, GAFLANTI, Vancouver, Canada. Taught traditional Azeri dance and music techniques to students of all ages.
Jan. 2000-Mar. 2004 National Philharmonic Choir of Azerbaijan, Baku, Azerbaijan. Performed classical masterpieces, traditional music, and modern pieces to audiences from around the world.
1993-1996 Private Tutor, Tabriz, Iran. Traditional music and dance instructor.
1991-1993 Hospital Orderly and Patient Assistant, Veteran Hospital, Tabriz, Iran.
Community and Volunteer Activities
Special Events Singer: Provide singing dancing, unique style!
Literacy Volunteers of America – Trained ESL literacy tutor.
IDEALS Certified Instructor – Certified in teaching Relationship Enhancement communication and problem solving workshop through of the Institute for Development of Emotional and Life Skills (IDEALS) and US Committee for Refugees and Immigrants.
Language Skills
English – Fluent
Azeri – Native
Farsi – Native
Turkish – Fluent
Russian – Conversational
Arabic – Reading Only
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