Customer Service Administrative Assistant
Resume:
Katrina Rasmussen
*******.*****@*****.***
QUALIFICATIONS SUMMARY
- Expertise in Microsoft Excel, Word, & PowerPoint with typing rate of 60 WPM. Able to work with Mac OSX & Windows systems.
- Qualified in management of highly sensitive material and maintaining strict adherence to confidentiality policies.
- Unique ability to operate efficiently in fast-paced work environments, with exceptional planning, organizational, and multi-tasking skills.
- Highly focused on detail and accuracy of projects.
- Capable of rapidly synthesizing new information, tasks, and processes.
PROFESSIONAL EXPERIENCE
Human Resources & Recruiting Assistant
Hospital Housekeeping Systems
June 2011 – April 2012
- Assist recruiting of minimum 5 new management hires a week by:
- Preparing, distributing, and confirming completion of offer letters
- Locating pre-employment drug screening facilities, as well reviewing results
- Processing requests and results for criminal background checks
- Overseeing completion and processing of all new hire paperwork
- Booking flight, hotel, and general travel arrangements for training program participants
- Create, organize, and maintain personnel and medical files; update company policies as needed.
- Perform monthly audit of all new hires to ensure I-9 verification forms completed in timely and accurate manner.
- Generate reports as needed for various departments regarding finances, company-wide performance measures, and other miscellaneous information.
- Process incoming invoices and redirect for appropriate signature; prepare monthly expense report for hiring manager.
- Maintain complete contact information list for over 150 profit centers.
- Administer Safety Reward Program; order, process, and mail over $15,000 in gift cards to approximately 30 different locations per week.
- Verify employment status, wages, and hours for workers' compensation reports.
- Prepare and maintain list of scheduled performance evaluations, as well as keep record of all completed evaluations.
- Record new hires, transfers, terminations, and any changes in job classifications/payroll status.
Executive Administrative Assistant
Trinity University
August 2010 – May 2011
- Answer multi-line phone system and give information to callers, take messages, or transfer calls to appropriate individuals.
- Greet visitors, handle their inquiries, and direct them to the appropriate persons according to their needs.
- Open, route, and distribute incoming mail and other material, and prepare answers to routine letters.
- Manage and maintain schedules, appointments and travel arrangements.
- Perform data/order entry and prepare, update, and manage expense reports.
Customer Care Representative
Revival Animal Health
April 2010 – August 2010
- Respond to customer needs and inquiries in a quick and courteous manner, over phone and email.
- Increase the customer experience by providing information on new and existing products, explaining services offered, and creating up-selling opportunities.
- Engage in training to maintain and grow knowledge of company’s current and future product lines, services, and policies.
- Deliver world-class customer service and build client satisfaction and loyalty by providing one-call resolution of issues through positive, professional interactions with each customer during every interaction.
Front Office Coordinator
H&R Block
January 2010 – April 2010
- Receive customers, clients, and visitors in a polite and pleasant way and provide hospitality for them.
- Coordinate the appointments and consultation time of clients with management and other employees of the organization.
- Adhere to all company confidentiality policies in order to maintain client trust and uphold company security.
- Follow company filing procedures of client information and records to ensure an organized work flow.
- Communicate via phone, mail, and email with internal and external clients requiring assistance or information.
EDUCATION
Trinity University
2010-2011
Coursework completed towards a degree in Business Administration.
ADDITIONAL EXPERIENCE
June 2009 – January 2010 Inventory Associate - Wal-Mart
February 2008 – June 2009 Shift Supervisor - Quizno’s Subs
October 2006 – February 2008 Team Member - Burger King
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