Manager Quality Control

Nikon Canada

Assistant Service Manager: Consumer Product Division / Nikon Professional Services

October 2005 - October 2010

Responsible for 30+ staff members including 5 supervisors

Hire, monitor, motivate, and terminate staff, (as required), performance reviews

Oversee and ensure effectiveness of staff training

Enforce policy and procedures

Track department metrics and attainment of budget targets

Responsible for Customer Response Group

Resolve management level call escalations from dealers and end-users, including professional photographers

Respond to service related letters to the President

Represent Nikon in customer-focused legal arbitrations

Respond to warranty related concerns

Provide product demonstrations

Participate in consumer and professional Trade Shows

Provide translation and voiceovers (English to French)

Responsible for Nikon Professional Services including budgeting and budget allocation

Provide support to over 400 professional photographers including law enforcement and military

Oversee membership

Determine appropriate trade shows to attend, determine required inventory

Oversee trade show staffing and logistics

Provide mini seminars

Responsible for Administrative Support Group

Manage order entry, invoicing, and billing

Ensure optimal performance of department and minimize response time

Oversee Shipping and Receiving of all repairs

Oversee timely and accurate shipping of serviced product

Oversee relationship with subcontractor and monitor performance metrics

Responsible for Technical Group

Oversee performance metrics of over 15 technicians

Ensure Quality Control objectives are on Target

Oversee Repair Assignment and monitor work Flow

Responsible for Parts Department

Ensure optimal performance of department

Monitor inventory fluctuations

Co-chair of Joint Health and Safety Committee

Chief Fire Marshal

First Aid certified

WHMIS Trainer (Train the trainer certified)

Transportation of dangerous goods certified

Maintain MSDS binders

Ensure compliance with Workplace Health And Safety

Fuji Photo Film Canada

Camera Service Supervisor March 1999 - October 2005

Responsible for Complete Customer satisfaction

Resolve management level call escalations from dealers and end-users

Enforce policy and procedures

Monitor, motivate, and oversee training of staff

Ensure optimum performance and minimize response time

Enforce policy and procedures

Responsible for parts supply

Monitor parts usage and submit orders as required

Oversee Shipping and Receiving of all repairs

Responsible for Technical Group

-Assign and monitor work Flow

-Oversee Quality Control

Member of Joint Health And Safety Committee

Maintain MSDS binders

Ensure compliance with Work Place Health And Safety legislation within department

First Aid certified

Transportation of dangerous goods certified

Polaroid Canada 1996-1999

Bilingual Order Desk (1998-1999)

Process orders received via telephone, fax, email, or EDI

Verify orders for pricing accuracy and pertinent information

Provide product information

Provide translation services to other departments

Camera Repair Technician (1997-1998)

Repair consumer grade Polaroid cameras

Bilingual Order Desk (Temporary Placement) 1996-1997

Process dealer orders received via phone, fax, or EDI

Verify orders for pricing accuracy and pertinent information

Provide product information

TOWERS PERRIN (Temporary Placement) 1996

Bilingual Call Centre Representative

Advise client groups on group benefits and pension elective coverage issues for a variety of clients (Molson, Sears, etc)

Document calls and chart selection trends on Lotus Notes

THE LEGISLATIVE ASSEMBLY OF ONTARIO 1990 – 1996

Inter-Parliamentary and Public Relations Branch

Provide photo service to the Office of the Speaker members of Queens Park

and Lieutenant Governor’s Office

Extensive architectural work in conjunction with the renovation and restoration of the Assembly building

Provide public relations service, in English and French to the very diverse clientele of Queens Park

Assisting with displays and special exhibits including translation and proof reading

Maintain negative archive, pictorial historical record of all events in Queens Park

Purchasing and inventory control

Care and maintenance of equipment

THE LEGISLATIVE ASSEMBLY OF ONTARIO

Page Program French Tutor

1993 – 1996 (Part Time)

Tutor Legislative Pages in conversational French

Develop program to improve the conversational abilities of Legislative Pages

Astral Photo

Photo Lab Manager

Responsible for quality control, customer satisfaction

Assisted with counter sales as needed and served as assistant to store manager

Various Self Employment Ventures

R. Leonard Photography- Photography Studio

Studio manager and photographer

Emmet-Grant Photography Group- Photography Studio

Studio manager and photographer

Outer Image Photography and Production Services – Photography Studio

Studio manager and photographer

Stills Imaging- 1 hour Minilab

Mineola Property Service- Property Maintenance

Volunteer work

Telecare Etobicoke 1996-1999

Crisis intervention councilor

Trainer and facilitator

Scouts Canada 1996-1999

Microsoft Office, Word, Excel, PowerPoint, Outlook, SAP

Fully fluent in French and English

References available upon request

Overview of Training and Development experience;

Nikon Canada

Prepare and update training manual for new hires

Oversee and ensure effectiveness of staff training

Participate in consumer and professional Trade Shows

Provide product demonstrations to individuals, groups and organizations

Provide technical support to key users

Prepare training material for WHMIS training

Provide hands on WHMIS training nationally in French and English

Provide translation and voiceovers (English to French)

Fuji Photo Film Canada

Prepare training manual for new hires

Oversee and ensure effectiveness of staff training

Provide English to French translation as needed

Polaroid Canada

Assist in SAP rollout

Serve as SAP training facilitator

Provide translation services to other departments

THE LEGISLATIVE ASSEMBLY OF ONTARIO

Page Program French Tutor

Tutor Legislative Pages in conversational French

Develop programs and in-class exercises to improve the conversational abilities of Legislative Pages

Telecare Etobicoke

Crisis intervention councilor / Trainer and facilitator:

Research case studies and train new recruits in crisis intervention and stress management

Contact this candidate