Customer Service Quality Control
Resume:
Omar Robinson
Dallas, TX
*************@*****.***
PROFESSIONAL SUMMARY:
Reviewed financial statements, credit reports and evaluated debt to income
Managed pipeline in the range of 30-40 loans a month
FHA knowledge, VA, Fannie Mae, Freddie Mac, Conventional, USDA
Proficient in Outlook, Word, and Power Point
Evaluated loan documentation for compliance with all credit and collateral terms.
Made recommendations for approvals with detailed conditions on loans
Thorough with Desktop Underwriting and FHA guidelines
Experience in manual underwriting
3 years’ experience in quality control, Underwriting and underwriting I
EDUCATION:
North Carolina Central University, Bachelor of Arts, Mass Communication- Durham, NC- December 2008
PROFESSIONAL EXPERIENCE:
Chase-JPMC (Integrity Staffing) February 2012- May 2012
Underwriter I/Customer Service Operations
RETAIL FINANCIAL SERVICES
MORTGAGE BANKING
MORTGAGE PRODUCTION AND SERVICING
LOAN SERVICING & DEFAULT
TOTAL DEFAULT SERVICES SUMMARY
REVIEW 4506-T.CREDIT REPORTS, BANK STATEMENTS, PAYSTUBS/COLLECT ALL CRITICAL DOCS
BORROWER ASSISTANCE/ORDER ESCROW, BPO’S, REINSTATEMENTS & FEES & COST
REVIEW AND SUBMIT ALL FILES TO UNDERWRITER
Bank of America (Aerotek) Oct 2011-Feb 2012
Business Analyst RESPA Remediation Bank of America Home Loans & Insurance
Validating audit, handle client disputes, and settlement agent
Compliance & risk operations, in addition to Mortgage Loan Production
Cured complete loans, contact settlement agent, communicated and interacted with borrower
Completed Resolution, Escalation and Document review
Review access data in the web tool, to process loans
Located and obtaining title/closing agents email address
Determine loan handling based upon timing of defects
Resolution 1 specialist and Resolution 2 specialist
Resolution 1 duties included, review all loans that recently been audited
Resolution 2 duties included, after the audit process, assisted in curing a complete loan
Davis Investment Group LLC April 2008 – January 2012
Sr. Mortgage Underwriter
Signature of Authority up to $450,000 on a loan
Managed Pipeline of 30-40 mortgages
Ensured that all loans would be able to be sold on secondary markets
Processed and underwriting of Conventional Prime Loans
Made recommendations on limits up to 450k
Calculated, evaluated, and verified income through all forms of financial instruments
Assisted with training of less experienced underwriters and loan processors
Have knowledge and experienced of Loan prospector, and Desktop Underwriter
Omar Robinson Page 2
Made sure that all loans met investors, and borrowers guidelines (HAMP guidelines)
Prepared analysis, structure credit and recommended conditions on approvals
Review loans and monitor standards and procedures (checking credit score and borrower income)
Reviewed financial statements, credit reports and evaluated debt to income.
Tax returns, rental property and calculated the debt to income ratio
Other Experience:
Platinum Tax Accounting- Plano, TX April 2010- August 2010
Tax Accounting Assistant-Part-time
Process tax files, for individual tax returns.
Provide customer service related to tax returns
Processed Accounts Payable, including printing checks
Mange a small team of 2 prepares
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