Customer Service Manager
Resume:
RICHARD KAMINSKI
Chicago, IL *0638
**********@*********.***
http://www.linkedin.com/in/rickkaminski
SUMMARY
Proven leader and manager in distribution, warehousing and delivery operations. Talents and abilities in employee relations and training, inventory management, P&L, logistics and safety. Provided cost saving efficiencies to reduce expenses and maintain profitability. Skilled with Microsoft Word, Excel and Outlook
AREAS OF EXPERTISE
Warehouse Management
Key Metrics
Leadership
Safety Training
Inventory Management
Strategic Planning
Fleet Maintenance
Vendor Relations
Logistics
PROFESSIONAL EXPERIENCE
2005 to 2011
STAPLES, INC.
A $25 billion supplier of Office Supplies, Technology, Furniture, Janitorial Supplies and other major categories to a customer base of home and office.
SDO Furniture Delivery/Installations Supervisor, Chicago and Suburbs
Responsibilities included managing and motivating the team through the Staples acquisition of Prime Office Products. Managed all furniture and office products delivery operations to both Prime Office Products and Staples customers during the acquisition period of August 2005 through June 2006. (Staples acquired Prime Office Products in 2005.) Managed 150+ furniture delivery/installations per week including routing and scheduling to accommodate customer requirements and achieve key metrics for on time delivery. Managed a distribution team, 10,000 sq. ft. warehouse, and provided professional and quality service. Led training for all associates for safety and Standard Operating Procedures (SOP). Reviewed general ledger, managed P&L and budgets to maintain expenses, along with daily reporting functions. Consistently met or exceeded goals for service metrics. Managed fleet of 4 straight trucks, Maintenance, Safety reporting and DOT specifications. Worked with 3PO’s and LTL to cover overflow.
Accomplishments:
• Played a key role in implementing new furniture delivery and installation process including training associates and monitoring customer satisfaction levels
• Reconfigured the former Prime warehouse to accommodate new office furniture pieces. Removed surplus products, shelving, and equipment and donated or shipped to other Staples locations
• Participated in a Green Belt project to reduce 3rd party costs and internal expenses
• Implemented “Process Excellence” to streamline receiving and product staging processes
• Consistently maintained a 95% rating for quarterly safety audits
• Received award for outstanding Safety Record
• Reduced payroll expenses by eliminating overtime through route consolidation
• Managed team to reach Goal Sharing Bonus for 8 consecutive quarters starting in 2009
• Successfully led team and operation through two company mergers
2004 to 2005
PRIME OFFICE PRODUCTS
Acquired by Staples in 2005, Prime was a $130M Office Products Company with 10 locations including the corporate location in Nashville. Volume for the Chicago location was $13M
Operations Supervisor
Responsibilities included managing and motivating team through the Prime acquisition of Chicago Stationers. Managed all purchasing functions / inventory control valued at $300K.. Assisted with customer service issues and problem solving. Managed warehouse operations, 2 shifts totaling 8 employees. Managed distribution for approximately 350 orders of product per day with 6 drivers to customers in the city and loop from the Chicago warehouse and 7 drivers in the suburbs from a regional cross dock. Managed a fleet of 9 truck/vans.
Accomplishments:
• Redesigned warehouse to fit the needs for the types and quantities of stocked product
Richard Kaminski
Page 2 – PROFESSIONAL EXPERIENCE - Continued
1989 to 2004
CHICAGO STATIONERS, INC.
Acquired by Prime Office Products in 2004, Chicago Stationers was a $8M independently owned office supplies company, considered to be one of, if not the largest in Chicago and its suburbs
Purchasing / Operations Manager
Responsibilities included managing all office and warehouse operations as well as all aspects of purchasing, inventory control, implementing business process changes, training and operation of systems. Attended Industry Trade Shows and Business Seminars. Accomplishments:
• Set up and enhanced strategic relationships with vendors and wholesalers
• Implemented a new business system and lead a project to reduce inventory SKU’s from 7000 to 2500 in 6 months, reducing inventory expenses by $150K
• Redesigned warehouse to accommodate the reduction of inventory and for current product to be evaluated and added
• Reduced operating expenses related to phones, shipping and packing supplies by $5K per year
EDUCATION / TRAINING
Attended the University of Illinois at Chicago, Chicago, IL
Completed 2 years of coursework in Business Administration
• Certified Trainer for iScreen drug testing
• Certified Trainer for Material Handling Equipment
• Completed Smith System Advanced Driving Traffic Safety Seminar
• Fair and Consistent Management
• Code of Ethics
• Harassment Prevention
• Workplace Violence
References shall be furnished upon request.
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