Customer Service High School

Amanda N. Horowitz

***** ****** ****** **.

Cypress, TX 77429

832-***-****

******.**********@*****.***

Education:

****-**** ******* ***** **** School Houston, TX: High School Diploma

****-**** South Plains College Lubbock, TX

2004-2005 Cy fair Community College Houston, TX

Work Experience:

Harris County Constables Precinct Four-April 2008 – Present

Position: Dispatcher:

• Handles the flow of information, people, and equipment from a centralized headquarters. Using the CAD (Computer Aided Dispatch System)

• Manages multiple employees and equipment.

• Determine who and what to send where, and when.

• Make critical decision making skills, relaying orders and information to and from police personnel, managing radio traffic, and operating computer and telecommunications equipment.

Milstead Automotive-December 2006 - March 2008

Position: Dispatcher-Tow truck dispatcher:

• Responded to calls for emergency roadside assistance

• Dispatched calls out to drivers to respond to the customer that is in need of assistance.

Position: Accounts Receivable/ Office Administrative-

• Generated invoicing for customer billing

• Posting payments to open tow vouchers and reconciling customer invoices

• Handled all the rentals invoices that we provided for our customer

• Basic Office Assistant duties- scanning, filing etc.

CompUSA- September 2004 - May 2005

Position: Cashier/Customer Service:

• Handled customers transactions

• Helped customers find a product that they needed,

• Offered many other services that we provide for a customer with their product such as: extended warranties.

• Answered phone calls, organized the store after closing, count down my till at end of shift.

Victoria Secrets- November 2002 - February 2003

Position: Cashier/Sales Floor:

• Organized my area of the floor,

• Helped customers to find their needs,

• Measured customers for the right fitting

• Applied customers for the Victoria secrets credit card. Let them know what kind of offers we have with the credit card.

Randalls- November 2001- February 2002

Position: Cashier/Floral Department:

• Counted down after every shift

• Greeted customers

• Checked customers out, clean and organize store.

Qualifications:

Adobe

CAD System (Computer Aided Dispatch)

Microsoft Office (PowerPoint, Excel, and Word)

Microsoft Outlook and other email

Fax

Copier/Scanner

Multi number phone line

63 WPM and 10 Key Touch

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