Customer Service Medical

Theresa Padovano

***-**** **., ***** ****, New Jersey 07087 201-***-**** ***************@*****.***

QUALIFICATIONS

Managed the office workflow for the front desk of a medical and business practice

Communicated tactfully and effectively with medical professionals and patients

Technically proficient in Microsoft Office XP and Vista; Outlook, Excel, Word, and Quickbooks

Detailed oriented and resourceful in the completion of tasks with the ability to multi-task effectively

PROFESSIONAL EXPERIENCE

J&J Catering, Bogota, NJ

September 2008-April 2011

Administrative Assistant

Manage comprehensive day-to-day office operations. Purchases, direct vendor relations, generate and maintained inventory tracking records

Ensured high standards of customer satisfaction and service

Preparation of daily invoices, sales orders and reports monthly

Bergen Medical Center, Paramus, NJ

January 2003-June 2008

Medical Receptionist

Organized and maintained electronic patient scheduling

Formulated billing submissions to insurance companies

Coordinated patients’ medical screening and specialists appointments

Imputed patient registration data and prepared files

Obtained medical transcriptions from physicians

Scheduled patient’s appointments. Collected and processed patient co-payments.

Facilitated daily pharmaceutical related matters to verify and expedite prescription orders

Maintained computer based laboratory test results

Assisted patients with vaccines and preventative measures for international travel

Portamedic, Paramus, NJ

October 1998-September 2002

Staffing/Medical Records Coordinator

Responsible for all aspects of requests for attending physician statements on patients

Involved in direct interaction with clients and nurses

Maintained and scheduled patient appointments

Ensured availability of treatment information by retrieving and filing medical records

Brownstone Studios, Secaucus, NJ

July 1995-March 1997

Customer Service Representative/Data Entry

Handled customer inquiries, complaints, billing questions and payment requests

Managed a high-volume of inbound calls in support of customers needs

Assisted in the training of new customer services representatives and associates

Process and input all customer orders and check for product availability

EDUCATION

Worldwide Education of Medical Technology

June 1997

PROFESSIONAL TRAINING

Presentation Skills Interpersonal Communication Skills Business Writing Foundations of Negotiation

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