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Human Service,Technical Support

Location:
Charlotte, NC, 28227
Salary:
18.00 hour
Posted:
November 24, 2009

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Resume:

CARLA J. BYRD

****-* ****** *****

Charlotte, North Carolina 28227

704-***-****

336-***-****

xh0pds@r.postjobfree.com

CAREER SUMMARY

* ***** ******** ********** ********** with emphasis on AS/400 and AIX. 3 years Unix experience.

4 years of Help Desk experience which included working with Windows 95,98,2000.

COMPUTER SKILLS

AS/400, System/36, UNISYS 1100/62, Sequent S5000/E60

UNIX, AIX, SQL, Windows 95, 98, 2000, XP, C Language

Basic, COBOL, RPG, Excel, Support Magic, Lotus Notes

PROFESSIONAL EXPERIENCE

S&A Computer Services Incorporated – Charlotte,NC 2007-2009

Bank of America

PC Technician

Performs builds of new hire PCs and upgraded PCs.

Performs refresh of laptop and desktops.

Performs builds of basic laptops.

Performs data move process.

Performs basic software installation processes.

Reimage laptops and desktops using Symantec Ghost 8.2.

Sapphire Technologies

Computer Operator

Backup all severs daily.

Prepare tapes for offsite storage daily.

MEASUREMENT INCORPORATED- Charlotte,NC 2007

Reader/Evaluator

Read and score essays for content, organization, and grammatical convention and/or the student’s ability

to communicate and respond to a specific directive.

SPHERION – Charlotte,NC (Contract Position) 2006

Belk Service Center

PC Technician

Migrated desktops and laptops.

Installed memory.

Imaged PCs.

Mapped Network drive.

Ran backup for migration.

Installed software packages.

CARLA J. BYRD PAGE TWO

NETVIEW,INCORPORATED - Charlotte,NC (Contract Position) 2006-2005

Computer Consulting Company

Bank of America

PC Technician

Migrated data from desktops and laptops to Dell machines.

Setup and installed all desktop hardware and software including peripheral devices.

Installed Outlook, Blackberry, Microsoft Project, Adobe Acrobat Standard and other software.

Resolved technical issues after the migrations.

PFPC, WORLDWIDE, INCORPORATED-Charlotte, NC 2005

Largest full service mutual funds transfer agent in the United States

Control Accounting Associate

Ran hourly wire reports from Access Database. Reconciled all daily incoming and outgoing wire transfers from reports. Worked closely with wire room team members to give status of incoming wires.

Located misdirected incoming wires.

BANK OF AMERICA-Charlotte, NC 1998-2004

World largest financial institution serving individual consumers and large corporations.

Client Services Representative, Global Treasury (2002-2004)

Provided reference numbers and detail information on wire transfers for internal and external customers. Researched all issues on incoming, outgoing, cancelled and returned wire transfers.

• Answered 85 calls daily.

• Received the Exemplary Customer Service and Support Award.

Received letter from external customer stating the exceptional and professional way that an issue was resolved.

eSolutions Support Encore+ Global Finance Production

Analyst II – Help Desk (2001-2002)

Solved technical issues for Encore Plus on Windows 95, 98, and 2000 by telephone. Resolved communication errors for internal and external modems. Analyzed information on several types of reports.

• The Energizer Award for Outstanding Work.

• Received letters from external customers for outstanding work.

Product Support Analyst I – Help Desk (1998-2001)

Installed Encore Plus software with customer by telephone on Windows, 95, 98, 2000, and network. Trained new team members and customer on Encore Plus. Solved technical issues for Encore Plus on Windows 95, 98, and 2000 by telephone. Thanks from a Manager Award.

• Outstanding Quality Award from Senior Executive Manager.

• Answered average of 35-40 calls daily and resolved customer technical issues within fifteen minutes.

.

Member of CarolinasIT Group

EDUCATION

BA, Psychology, North Carolina Agricultural and Technical State University, Greensboro, NC

AAS, Business Computer Programming, Asheville

Buncombe Technical Community College, Asheville, NC

IBM/AS/400 Certificate, Guilford Technical Community College, Jamestown, NC

A+ Course

C(c) 336-***-****

CAREER SUMMARY

5 years computer operations experience with emphasis on AS/400 and AIX. 3 years Unix experience.

4 years of Help Desk experience which included working with Windows 95,98,2000.

COMPUTER SKILLS

AS/400, System/36, UNISYS 1100/62, Sequent S5000/E60

UNIX, AIX, SQL, Windows 95, 98, 2000, XP, C Language

Basic, COBOL, RPG, Excel, Support Magic, Lotus Notes

PROFESSIONAL EXPERIENCE

S&A Computer Services Incorporated – Charlotte,NC 2007-2009

Bank of America

PC Technician

Performs builds of new hire PCs and upgraded PCs.

Performs refresh of laptop and desktops.

Performs builds of basic laptops.

Performs data move process.

Performs basic software installation processes.

Reimage laptops and desktops using Symantec Ghost 8.2.

Sapphire Technologies

Computer Operator

Backup all severs daily.

Prepare tapes for offsite storage daily.

MEASUREMENT INCORPORATED- Charlotte,NC 2007

Reader/Evaluator

Read and score essays for content, organization, and grammatical convention and/or the student’s ability

to communicate and respond to a specific directive.

SPHERION – Charlotte,NC (Contract Position) 2006

Belk Service Center

PC Technician

Migrated desktops and laptops.

Installed memory.

Imaged PCs.

Mapped Network drive.

Ran backup for migration.

Installed software packages.

CARLA J. BYRD PAGE TWO

NETVIEW,INCORPORATED - Charlotte,NC (Contract Position) 2006-2005

Computer Consulting Company

Bank of America

PC Technician

Migrated data from desktops and laptops to Dell machines.

Setup and installed all desktop hardware and software including peripheral devices.

Installed Outlook, Blackberry, Microsoft Project, Adobe Acrobat Standard and other software.

Resolved technical issues after the migrations.

PFPC, WORLDWIDE, INCORPORATED-Charlotte, NC 2005

Largest full service mutual funds transfer agent in the United States

Control Accounting Associate

Ran hourly wire reports from Access Database. Reconciled all daily incoming and outgoing wire transfers from reports. Worked closely with wire room team members to give status of incoming wires.

Located misdirected incoming wires.

BANK OF AMERICA-Charlotte, NC 1998-2004

World largest financial institution serving individual consumers and large corporations.

Client Services Representative, Global Treasury (2002-2004)

Provided reference numbers and detail information on wire transfers for internal and external customers. Researched all issues on incoming, outgoing, cancelled and returned wire transfers.

• Answered 85 calls daily.

• Received the Exemplary Customer Service and Support Award.

Received letter from external customer stating the exceptional and professional way that an issue was resolved.

eSolutions Support Encore+ Global Finance Production

Analyst II – Help Desk (2001-2002)

Solved technical issues for Encore Plus on Windows 95, 98, and 2000 by telephone. Resolved communication errors for internal and external modems. Analyzed information on several types of reports.

• The Energizer Award for Outstanding Work.

• Received letters from external customers for outstanding work.

Product Support Analyst I – Help Desk (1998-2001)

Installed Encore Plus software with customer by telephone on Windows, 95, 98, 2000, and network. Trained new team members and customer on Encore Plus. Solved technical issues for Encore Plus on Windows 95, 98, and 2000 by telephone. Thanks from a Manager Award.

• Outstanding Quality Award from Senior Executive Manager.

• Answered average of 35-40 calls daily and resolved customer technical issues within fifteen minutes.

.

Member of CarolinasIT Group

EDUCATION

BA, Psychology, North Carolina Agricultural and Technical State University, Greensboro, NC

AAS, Business Computer Programming, Asheville

Buncombe Technical Community College, Asheville, NC

IBM/AS/400 Certificate, Guilford Technical Community College, Jamestown, NC

A+ Course



Contact this candidate